Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati

Best of the best! When I was looking for a vehicle for my family, I went to three other dealerships before Nappletons. The other places were all very pushy and told me When I was looking for a vehicle for my family, I went to three other dealerships before Nappletons. The other places were all very pushy and told me that I was unable to get a brand-new van. Which I felt was wrong. I felt uncertain especially with The way they were so pushy and never asked my opinion just assumed I couldn't do anything with the financials. At Nappletons they gave me my options they showed me around to different suvs, vans. They very polite and knew that I would wanted a brand-new van with the extended warranty. They respected that and never drew that out of the picture. Instead they helped paint it! They helped me get to where I needed to be. Great customer service not pushy excellent dealership ! More

Great Job!!! Ray M. tried his hardest to find me a vehicle to fit my personal & financial needs. He was not pushy nor made me feel like I had to buy something. Awe Ray M. tried his hardest to find me a vehicle to fit my personal & financial needs. He was not pushy nor made me feel like I had to buy something. Awesome customer service! Keep it up! More

Thanks Ray!!! After having some hard times i stumbled upon napleton Chrysler Jeep dodge. I met the most informative and personable salesman Ray Machalek. He bent o After having some hard times i stumbled upon napleton Chrysler Jeep dodge. I met the most informative and personable salesman Ray Machalek. He bent over backwards helping me find the right car for my budget. Thanks Ray!!! More

Excellent service! I have recently bought a car from Napleton's Mid-Rivers. I absolutely love everything about this company! Thank you Ray Machalek for helping me find m I have recently bought a car from Napleton's Mid-Rivers. I absolutely love everything about this company! Thank you Ray Machalek for helping me find my dream car and for being such a nice person. I highly recommend this place for anyone looking to buy a car. More

No Response! Last November we went to Naptleton for regular oil change, oil filter was not re-attached correctly, by the time we drove home a lot of the oil was le Last November we went to Naptleton for regular oil change, oil filter was not re-attached correctly, by the time we drove home a lot of the oil was left on the road as well as on our new driveway, the dealer came & towed the car away and agreed to repair the driveway this spring per letter signed by the parts & service director who is no longer there, the driveway has been repaired by myself & I have contacted this dealership several times, have sent them the bill for $169.00 but they will not pay the bill. I should have had a professional company come out & do the job for a lot more but instead I did it myself for a lot less, reason being that I didn't want the driveway closed off for 3 days while this sealer dries. At the beginning of June 2016 I called the dealer & spoke with parts mgr & he said it would take 2 weeks to cut the check, today is July 22 and still no check, when I call the dealership they are always took busy or out of the office. More

You have my loyalty! Gary *Tex* Clark is my salesman forever! Great service, knowledge of the product and a great price. I will recommend him to my family and friends. Gary *Tex* Clark is my salesman forever! Great service, knowledge of the product and a great price. I will recommend him to my family and friends. More

Tax was a best sales person im ever head I have a best experience looking for a car .Thanks TEX . Hes very help full every queston I have . His a very funny and nice guy .Thanks again I have a best experience looking for a car .Thanks TEX . Hes very help full every queston I have . His a very funny and nice guy .Thanks again More

Terrible Service Department I feel you should know (if you don't know already) how poorly your service department is performing. I recently received a safety recall notice fo I feel you should know (if you don't know already) how poorly your service department is performing. I recently received a safety recall notice for the driver airbag inflator in my Chrysler 300. I also had a previous notice from Chrysler regarding a fuel tank issue with the fuel shut-off float sticking which has been causing me recent problems, so I called to make an appointment to have both of these issues taken care of. The appointment was set for June 20 to take care of these issues. Below is the chronology of events since I made that appointment. June 20, 2016 - I took my car in for the repairs and was told it would take approximately 1 to 1.5 hours so I chose to wait. I waited over 3 hours and was informed that the driver airbag inflator was taken care of, but that parts had to be ordered to take care of the sticking fuel shut-off float. The service department set up another appointment for June 24, 2016 to take care of the sticking float problem while I was there. June 24, 2016 - I arrived for my appointment to have the sticking float taken care of. No one knew why I was even there and no parts had been ordered for the repair. The parts were supposedly ordered while I was standing there and another appointment set up for July 6 for the repair. July 6, 2016 - This appointment was cancelled by the service department because they were running so far behind and reset for July 13. July 13, 2016 - I took my car in late afternoon on July 12 to drop it off because my appointment for July 13 was early in the morning. I spoke with the Service Advisor at the desk and showed him the letter from Chrysler describing the sticking fuel shut-off float problem and he wrote the issue down on a form. At 6:50 am on July 13 I was awaken by a call from the service department saying they didn't know what to do with my car and couldn't read the writing on the form so I got out of bed and read the description of the sticking fuel shut-off to the second Service Advisor. She advised they would get working on it and she would call at 2:00 pm to update me on the status of the repair. At 4:00 pm I received a call that they did not have the necessary parts to do the repair and there was also another safety recall for the passenger side airbag inflator but they didn't have the parts for that repair either. Why was this not pointed out and parts ordered when the driver side inflator was replaced? And why after all this time and four different appointments was the fuel shut-off parts never ordered? Needless to say I was irate at this point and the Service Advisor indicated she would have the Service Manager call me. He never did. July 14, 2016 - I picked up my car without the fuel shut-off or the passenger airbag inflator repairs being made. The Service Manager never showed his face. Your service department is the most disorganized mess I have ever encountered with no internal communication whatsoever. I presently own the Chrysler discussed above and a Jeep Grand Cherokee. Needless to say I will not be returning to Napleton Mid Rivers for any of my service needs and I will not be purchasing my next Chrysler/Jeep from this dealership. More

2016 Jeep Renegade We used the Costco membership program and got a great price on our 2016 Jeep Renegade. We also drove the Cherokee while we were there. We used the Costco membership program and got a great price on our 2016 Jeep Renegade. We also drove the Cherokee while we were there. More

Great experience I went to several dealerships during my car buying process and by far Napleton impressed me the most. Tex was great to work with and was extremely he I went to several dealerships during my car buying process and by far Napleton impressed me the most. Tex was great to work with and was extremely helpful throughout the whole process. I did have one small issue after the sale that I was concerned about and Frank, the General Manager, jumped in, called me and corrected it right away. I was very impressed and appreciate the great service even after the sale. I will be back. More