Napleton’s Kia of Elmhurst

Salesperson: Marco Car Type: Used Audi I have bought many cars and this was one of the worst experiences I ever had. I won't right an entire book but just the key parts to help others avoid the same. many cars and this was one of the worst experiences I ever had. I won't right an entire book but just the key parts to help others avoid the same. Optional "Mandatory" charges Marco is as shady as they come. When trying to finalize the deal and settling on numbers, Marco gave me the sales contract with 5 additional upsell service type options which took the price up about 5k. He began to explain each one and crossed out four of five and said those were optional, however the last one wasn't and I had to pay for it. It was some type of car care service package with a cost of $2500 dollars. So it wasn't a cheap line item by any means. I am used to the upsells and had no intention of getting or paying for anything other than the car itself. Luckily I had already emailed in and got a quote on the car and pulled it up and showed it to him so he had no choice but to remove it. Services not performed I did ask to have the car tinted, a $400 charge. I would be picking up the car the next day and asked Marco about the tint before I left and he said it would be completed. I made sure to explain and text him as I was leaving exactly what I wanted on the car. The next day Marco texted me to ask when I would be in to pick up the car, he then proceeded to tell me he would be out around that time and who to work with (this didn't surprise me as I assumed he would try to avoid me). I asked him if the tint was completed to which he responded "its done". When I came in to pick up the car, absolutely nothing was done. The car was not prepped, paperwork couldn't be found, keys couldn't be found, one of the batteries for the key fob was dead and of course the tint wasn't done. And the guy he told me to work with, had no idea about it either. These were some of the more major cost related shady acts I dealt with over the three days. There was quite a bit more unprofessionalism I encountered but at most dealerships you see this more often than not so not worth mentioning. More

I brought my car in for a check engine light. I am the type of person that asks a million questions and really like to understand the problem. Luis Garcia was very patient and willing to take the I am the type of person that asks a million questions and really like to understand the problem. Luis Garcia was very patient and willing to take the time to not only help me but teach me and made sure I was on the same page every step of the way. This type of customer care is what makes me want to come back to this dealership every time. More

Nice friendly staff. Easy process. Clean facilities. Dino was great and very accommodating! The closing process was also quick and simple. Easy process. Clean facilities. Dino was great and very accommodating! The closing process was also quick and simple. More

Dino the sales rep. Took good care of me and helped to make the right sale. Took good care of me and helped to make the right sale. More

Great service from radek! I was stuck at something saw I was confused and stopped by and helped me with information I was stuck at something saw I was confused and stopped by and helped me with information More

My husband and I were impressed with your dealership. Brenden was very friendly and helpful. He helped us with our needs—trying to match the needs with the kind of car that would work best. He was pati Brenden was very friendly and helpful. He helped us with our needs—trying to match the needs with the kind of car that would work best. He was patient and polite! More

Beware of scheduling a service “appointment” at this dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped off the car on time. (The parts had been on order for five months and we were never notified they arrived until we called to inquire, but that is a separate matter). I was informed when dropping off the car (not when scheduling the appointment) that it was possible it would not be complete in one day, but they would make every effort to get it finished that day. They prefer to communicate via text, and didn’t respond to my inquiry in the afternoon about the status of the repair. I checked the Kia app and found out that night the car had been parked and locked since I dropped it off. Work did not even begin until 24 hours after my appointment. I would have much preferred to drop off the car the next day - when they actually worked on the car, instead of having it parked at the dealer for an entire day and unavailable for my family’s use. The service department had a very apathetic attitude about this - they didn’t care at all about my inconvenience. I don’t know if it is because of the lower profits of a warranty repair, or if they treat all customers this poorly. More

Very good customer service. Dino is very good salesman. Good experience. Good price. Good Inventory. Dino is very good salesman. Good experience. Good price. Good Inventory. More

I always have a fantastic experience at Kia Elmhurst, and I just wanted to give a special shoutout to Luis for his outstanding customer service. From the moment I walk in, Luis is always welcoming, attentive I just wanted to give a special shoutout to Luis for his outstanding customer service. From the moment I walk in, Luis is always welcoming, attentive, and incredibly knowledgeable. He always takes the time to answer all my questions and makes sure I feel comfortable throughout the process. He makes the process of getting service done on my car very seamless, quick, and easy. Thank you Luis, Autumn More