CJ Wilson Mazda of Countryside - Service Center

I went in for service because I had a slight vibration in the front end when i would go 30-40 miled per hour and a tire shop told me it must be the rim and to take it to the dealer. I stopped by and they rea the front end when i would go 30-40 miled per hour and a tire shop told me it must be the rim and to take it to the dealer. I stopped by and they really didnt care to fix the rim what they really wanted was to replace my transfer case and my transmission which had nothing wrong. In all they wanted to charge me $5,500!! I took to another mechanic that fixed the transfer case for $300 and said the transmission was just fine. i will have to go to a different dealer for the rim definitely will not stop by CJ Wilson More

I was greeted promptly, the car was checked in, and all questions I had were answered. The work was completed on time and for less than the estimate. Dan answered all my questions. My CX-9 was washed and p questions I had were answered. The work was completed on time and for less than the estimate. Dan answered all my questions. My CX-9 was washed and pulled up front. This was a great service visit. They had snacks and drinks stocked in the waiting area. The dealership was very clean. If you drive a Mazda check them out. More

Autobarn Mazda has been wonderful to work with since Day 1. The salesperson is trustworthy and spends the time necessary to answer all my questions and help me think through the different vehicles to deter 1. The salesperson is trustworthy and spends the time necessary to answer all my questions and help me think through the different vehicles to determine what is best for my needs. The service department has convenient hours and someone always ready help me quickly when I need it. If the job takes several hours they provide a vehicle so I can go and get other things done during that time. The waiting room is pleasant with computer to use, snacks and good coffee. Overall it's always a good experience. More

I received an oil change on my car. Was given excellent customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most customer service by employees. I would recommend this dealership to all of my friends without hesitation. Also, the facility was spotless and most pleasing to the eye. The ladies restroom was also just as clean. Overall rating 5 GREAT I will definitely return for future service. More

I purchased my 2009 Mazda 6 from the dealership, and was sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything w sold a separate plan that was to cover all maintenance issues for the first 3 years or 36,000 miles. The first 2 times I brought it in, everything went fine. I just signed a piece of paper and was on my way. The third time, they started telling me about all the things that were no longer included and that I would have to pay for. I asked to speak to the man that sold me the plan, and was told he would be right with me because he was with a customer. I could see him in his office joking around with the salesmen. After an hour of waiting I went and asked for my car back. Once I demanded my car back and said I was going to call corporate, he finally came out. When I refused to pay extra, he ordered his workers to start pulling parts out of my car that weren't even changed. I almost had to call the police! My car was even returned with a scratch. After reporting the issue to corporate the GM supposedly fixed the issue, and took care of the services that were supposed to be provided, and fixed the scratch, but the scratch is still there. More

Service here is expensive. The dealership even charges $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi $65 to just diagnose a problem before doing any repairs...this alone is the reason why I will not return to this dealership. I decided to go to Pugi Mazda for service needs...sure it is 10 miles further from Countryside Mazda, but I won't be fleeced like at Countryside. More