CJ Wilson Mazda of Countryside - Service Center

I miss David Powers This dealership has changed. I trusted David when I came in for service. He was friendly when you came in. He remerbered you and was trust worthy. Now This dealership has changed. I trusted David when I came in for service. He was friendly when you came in. He remerbered you and was trust worthy. Now I don't trust them at all. They nickel and dime and you, don't speak, are rude and don't provide information about tour car. I really miss David. I'm going to be searching out other dealers. BRING BACK DAVID POWERS!! Or tell me where he is. More

They don't listen Wife took car in for oil change. Asked for synthetic oil to be used. Appears they used conventional oil and did not consult my wife. Brought car ther Wife took car in for oil change. Asked for synthetic oil to be used. Appears they used conventional oil and did not consult my wife. Brought car there because prior owner of dealership was good. Now, I don't want to have to double check their work. Too many better rated dealers who are closer to us so will take my work to them instead. More

Napleton sucks! Went in for a routine oil change, and figured I should take a look in the showroom since my lease was up soon. I began my discussion with the salesman Went in for a routine oil change, and figured I should take a look in the showroom since my lease was up soon. I began my discussion with the salesman explaining I did not want anything over my current lease price. Went for a test drive and was fine, until they tried to give me a price I initially stated I would not be interested in. this is exactly why no one likes napleton. You do not listen to customers. Then tried to mask a lower price by paying so much more up front and add hidden fees- really??!!! What a bunch of scam artists. To add insult to injury, they replaced my plate frames with napleton ones without even telling me!!! I will NEVER do business with them again, and be sure to tell EVERYONE about how shady their establishment is. CJ Wilson is sorely missed. More

Went in for an oil change came out with a broken arm rest Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called t Went in for an oil change an car wash with a vacuum. Well 2 weeks later I had to go into my center dash an the top part was broken and when I called they just kept repeating its almost been a month. I don't care how long its been I didn't break it! Let alone a month is a short amount of time most items you buy at least give you 30 day guarantee. Plus I didn't think I had to check every part of my car after getting it back from what I HOPE to be getting repaired not broken. All in all they want almost $90 for a new part so I left. I called Orland CJ Willson Mazda and they repaired the broken part, washed my car an got me out the door happy within the hour. I will never go back to CJ Wilson Mazda of Countryside and will now take my 2nd owned MAZDA to CJ Wilson Mazda of Orland Park from now on. More

Napelton bought out CJ Wilson in Countryside CJ Wilson Mazda is now Napelton Mazda! This is so sad. The transition was done very poorly. At least they are answering the phone now. CJ Wilson Mazda is now Napelton Mazda! This is so sad. The transition was done very poorly. At least they are answering the phone now. More

oil change The service was excellent! Rob even got me a ride back and forth so I could have a chance to go for a quick shopping stop nearby, and I really appreci The service was excellent! Rob even got me a ride back and forth so I could have a chance to go for a quick shopping stop nearby, and I really appreciate that. The car was ready to go after oil change, tire rotation and a wash in less than an hour and I got my groceries:) You guys are truly awesome. Busy moms need all the help they could get. Thanks! More

Oil change Came in for an oil change and recall. Service was top notch and my wait time was under an hour. Rob the service guy was very helpful Came in for an oil change and recall. Service was top notch and my wait time was under an hour. Rob the service guy was very helpful More

very good it was a great first time here i was in and out in as litter as 45 min. my first mazda first oil change at 5000 miles with a free car wash this dealsh it was a great first time here i was in and out in as litter as 45 min. my first mazda first oil change at 5000 miles with a free car wash this dealship is great.oh by the way this sale person is the best i wish we had more like him around then i will buy a car every two years More

What happen to the staff. The service has always been great. I’m surprise was to learn all of the individuals were no longer there. Relationship that have been formed over the The service has always been great. I’m surprise was to learn all of the individuals were no longer there. Relationship that have been formed over the years. Very heart breaking and not to be informed of the changes. This a bite emotion as I’ve been a customer for years. Not certain what’s going to happen now; but I hope that moving forward; new relationships can be formed. Thank you. More