Napleton's Auto Park of Urbana - Service Center

Excellent experience Jose Barajas was extremely kind, informative, and helpful. Fantastic customer service! I couldn’t be more pleased. I Highly recommend and will be requ Jose Barajas was extremely kind, informative, and helpful. Fantastic customer service! I couldn’t be more pleased. I Highly recommend and will be requesting him for future purchases! More

I alwats have a great experience. Bruce Andree and Pat Barnes have always delivered the best of service. They both do the extra steps to ensure great service for your car and for me. Bruce Andree and Pat Barnes have always delivered the best of service. They both do the extra steps to ensure great service for your car and for me. Your company is blessed to have such dedicated employees. I enjoy working with both of them. I will stay a Toyota customer because of Bruce and Pat. More

I’m happy Bruce is the best . I will continue to deal with him in the future. He says hi to me every time I’m in service and makes sure my coffee cup is alway Bruce is the best . I will continue to deal with him in the future. He says hi to me every time I’m in service and makes sure my coffee cup is always full More

Smooth experience Wasn’t really shopping for car and just looking around while my Optima was being serviced. Everything was closed because of early appointment and that Wasn’t really shopping for car and just looking around while my Optima was being serviced. Everything was closed because of early appointment and that is when I came face to face with Woody. I asked when doors will be open and he said right now and we entered and just told him I was just looking. He said no problem have a look around. Low and behold I found my Soul and Woody sold it back to me. Experience was so smooth it was hard to believe. Thank you Woody and Napeltons, Sincerely, Tom More

Bruce Andree - service after the sale Bruce was excellent to work with last year when we purchased two new Toyota vehicles. Over a year later, he continues to be helpful with scheduling se Bruce was excellent to work with last year when we purchased two new Toyota vehicles. Over a year later, he continues to be helpful with scheduling service appointments and making sure that everything is handled correctly. I have only good things to say about Bruce individually, and the dealership overall. More

Very informative & efficient I have dealt with Patty Dunn for several years. She has been a great help to me. When changing the transmission fluid and filter in my 99 Solara, I have dealt with Patty Dunn for several years. She has been a great help to me. When changing the transmission fluid and filter in my 99 Solara, the mechanic damaged my oil pan and transmission. (He is no longer with them). Patty saw to it that I had a vehicle to drive (at no charge) over the weekend while waiting for a transmission replacement to arrive from California. I would rate her at a "20" on a scale of 1 to 10!! I ask for Patty EVERY TIME I schedule work on my 2016 RAV4 ! More

Heated seats upgrade I went in to schedule a time for my car to have heated seats installed, we set up a time, The loaner car was clean and smelled great , The turnarou I went in to schedule a time for my car to have heated seats installed, we set up a time, The loaner car was clean and smelled great , The turnaround time was very quick my vehicle was back in town the next day , i’m very happy with the service, it was quick and painless! Mr. Deck was extremely helpful and friendly More

Best dealership in the area I have purchased multiple vehicles from Bruce Andree and several of my family members have also. We have consistently found his caring and supportive I have purchased multiple vehicles from Bruce Andree and several of my family members have also. We have consistently found his caring and supportive approach to sales as the key to choosing this location for our vehicles purchases. I really can't imagine going anywhere else to purchase a new or pre-owned vehicle since the sales and support system is so well done. This is the place to go for a vehicle in Champaign Urbana! More