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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
631 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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631 Reviews of Napleton's Auto Park of Urbana - Service Center
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July 02, 2019
didn't honor service coupon They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own They did not honor the service coupon even though the fine print did not explicitly exclude synthetic oil. And the coupon was directly from their own website. They deliberately scammed me More
by Anonanonanon
Employees Worked With
Unknown
April 01, 2019
Above and beyond I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best f I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best for me. One of the options was looking into buying a new car. I made it very clear that I was not making any decisions today but Kevin Abrams still spent hours working with me and helping me make a decision. Kevin went above and beyond, even though he will not personally be selling me a car he still gave me all his time and energy. I have been coming to this dealership for a long time now and they always suprise me in how hard they work for the customer. I would highly recommend Kevin Abrams for any needs you have. More
by RichBDean
March 30, 2019
Best employee! Brandon will help you have a great experience at Napletons. He is very helpful with fitting your needs and is also very friendly! I would recommended Brandon will help you have a great experience at Napletons. He is very helpful with fitting your needs and is also very friendly! I would recommended not only going to Napletons but also going to Brandon! More
by Morgan
Employees Worked With
Brandon Taylor
March 25, 2019
Bruce! Bought a car from Bruce 3 years ago and quite frankly, I am easily forgettable Needless to say, Bruce Andree hasn't. Every time i'm in service he hu Bought a car from Bruce 3 years ago and quite frankly, I am easily forgettable Needless to say, Bruce Andree hasn't. Every time i'm in service he hunts me down as well as his numerous customers sitting around me to make sure we re all happy. I swear everybody knows this guy! More
by Simon Says!
March 20, 2019
Excellent Customer Service I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong wi I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong with our cars that were purchased at Napleton's. More
by gpints
March 16, 2019
Easy, great customer service Very helpful people at this dealership, my truck had broke down on friday, and started looking for another vehicle on Saturday. with not a whole lot o Very helpful people at this dealership, my truck had broke down on friday, and started looking for another vehicle on Saturday. with not a whole lot of money for a down payment, Tim Bridges and the staff were amazing with getting us an amazing deal and leaving the dealership that day with our new car. The employees at this dealership are focused on getting you the best deal and getting you what you want More
by Dharms
Employees Worked With
Tim Bridges
March 08, 2019
Warning, Be Very Cautious dealing with Napleton Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letter Toyota issued a combined total of 4 safety related recalls on the Toyota vehicles I purchased from Napleton. There were also multiple service letters. Neither Toyota, nor Napleton stood behind their products to resolve failures they knew about and said the extended warranty had ended. Many were from defective supplier parts or software, but they would not replace or offer any assistance. Last issue with differential was $3,936.36 out of my pocket, plus loss of use and added cost for rental car during one plus weeks without the vehicle. Thanks a lot Napleton!. Will not buy another Toyota and certainly would never deal with Napleton. Anyone want a Toyota Avalon, Rav 4 or Camry, let me know, getting rid of all four I own. . More
by Don't Buy Toyota!
Employees Worked With
Andrew Curtis
February 15, 2019
Awesome Customer Service I was having an issue with my vehicle, it was making a strange noise, but was intermittent. The salesman who sold me my car was most helpful. He too I was having an issue with my vehicle, it was making a strange noise, but was intermittent. The salesman who sold me my car was most helpful. He took a ride with me in the car to hear the noise, and then was able to provide more detail to the service department when I took it in. Bruce went above and beyond to make sure my car was serviced properly and that I was happy. More
by Bulldogs
February 01, 2019
Mazda6 I recently came in to look at a Mazda6, im about 6 months out, so it was a short visit, and Jasmine was a great help every question I had she had the I recently came in to look at a Mazda6, im about 6 months out, so it was a short visit, and Jasmine was a great help every question I had she had the answer. More
by Tone2315
January 04, 2019
A review of Bruce Bruce was very helpful and professional during the purchase of my Toyota. I would highly recommend him to anyone looking to purchase a new Toyota. He’ Bruce was very helpful and professional during the purchase of my Toyota. I would highly recommend him to anyone looking to purchase a new Toyota. He’s also a Packer fan..bonus😀 More
by UK Wildcat Fan
