Napleton's Auto Park of Urbana - Service Center

Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. More

The work at Napleton’s is always done right. The people who work there are always courteous and friendly. My advisor was Todd. The people who work there are always courteous and friendly. My advisor was Todd. More

Roger is always a pleasure to work with and gets things done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! done quickly! He is very nice n professional and i feel like he knows me and my car needs. Thank u roger!! More

Todd is always very professional and has a great personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I personality. Todd is the only person I will deal with in the service department. He always makes sure to send text to make sure I’m up to date when I’m there. More

Recent interaction with service rep Todd @Napleton's of Toyota was very productive & timely. No problems & highly recommended. Toyota was very productive & timely. No problems & highly recommended. More

Great customer service. Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger t Could work on helping customers feel less lost. Really enjoyed help from Roger and Leonardo both made me feel like I belonged and wasn’t a stranger to Toyota. More

Organized. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. Efficient. Honest. They can usually get me in the same week I call. Knowledgeable and friendly. More

This was my first visit with Todd and he listened closely to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! to my requests and provided me with great service. The only negative thing I could say was that my windshield washer fluid wasn’t topped off! More

Excellent service and a friendly staff. Would recommend and will return. They took care of my vehicle. Would recommend and will return. They took care of my vehicle. More

Roger is excellent to work with. He is good about letting you know what is needed and keeping you informed He is good about letting you know what is needed and keeping you informed More