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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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July 12, 2020

Napletons Toyota service dept. Is always courteous and quick. They go out of their way to make sure the customer is completely satisfied and happy with the experience. More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Jarron Baldwin
Jul 15, 2020 -

Napleton's Auto Park of Urbana responded

It is great to hear that we were able to get you back on the road so quickly, Jamie! Thank you for choosing Napleton Toyota of Urbana and we hope to see you again!

July 10, 2020

Excellent Service We serviced two cars in two days. Stephen Akers is polite and professional. We were very happy with the work that he did for us. We can recommend N More

by JVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Akers
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Excellent Service

July 05, 2020

The Service was great! The energy was great and I am pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! More

by Iw3
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear Charles took such great care of you! We hope we can continue to be of service to you down the road!

July 04, 2020

Fantastic experience! Our salesperson (Charles) was patient, polite, knowledgeable and down to earth. Buying another care next May and we will head straight to Napletons for sure! More

by JKDK21
Recommend Dealer
Yes
Employees Worked With
Ray and Charles , Alison Bogdan, Scott Brown
Jul 09, 2020 -

Napleton's Auto Park of Urbana responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

July 01, 2020

Clean service department. Courteous staff Keep customer informed of service cost via email. Has good courtesy transportation for lengthy service work. Would highly recommend Napleton’s service department More

by mum42
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh.
Jul 09, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

May 24, 2020

Excellent service! My vehicle was ready sooner than I expected and the cost was very reasonable. During this time of social isolation, it was refreshing that the staff remembered me. More

by campbell_dns
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan, Scott Brown
May 05, 2020

We have purchased several vehicles from this Toyota dealership location . What keeps us coming back , is the service after the sale . Bruce Andree always gives us personal attention . As an example More

by tgiorio63
Recommend Dealer
Yes
Employees Worked With
Ron in Toyota service - outstanding also
May 09, 2020 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 03, 2020

Love youse guys After the winter my 10 yr old car had accumulated stuff--low tires, funny little squeaks, smeary wipers, and so on, so I took it in for a check. coo More

by caminara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the names, sorry
Mar 06, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2020

Bruce Andree is good, accommodating and persuasive person. He have that positive vibes that clients are looking for. He is helpful too and he wants to know what the clients want. He s a good asset More

by gen6155
Recommend Dealer
Yes
Feb 17, 2020 -

Napleton's Auto Park of Urbana responded

Thank you for your positive review. We're glad to hear that you found Bruce here at Napleton Toyota of Urbana so helpful. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 16, 2020

Napletons service department went above and beyond in order to meet my needs and requests. My second time in with the help of Jeremy Jackson and second time leaving a happy customer! Thanks again service More

by WBC420
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson service department
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