Napleton's Auto Park of Urbana - Service Center

CJ did a great job arranging for all the service to be completed in a timely fashion. He was polite and courteous and the entire service team and staff showed that they cared for me a customer and seemed completed in a timely fashion. He was polite and courteous and the entire service team and staff showed that they cared for me a customer and seemed to work hard to show that they valued my time. More

Matt O, was a ton of help. Very understanding and also easy to work with. You can tell he truly enjoys his job and puts customer satisfaction top priority. easy to work with. You can tell he truly enjoys his job and puts customer satisfaction top priority. More

Yay! Matt was so helpful and made leasing a new car a snap! The whole transaction took less than 30 minutes. I would absolutely recommend. It was easy and fast snap! The whole transaction took less than 30 minutes. I would absolutely recommend. It was easy and fast More

Great service from Sabreena Ekaterinburg. Truly a wonderful experience with my service and recall. Great communication and keeping me informed. I would recommend Napelton to my friends and family. wonderful experience with my service and recall. Great communication and keeping me informed. I would recommend Napelton to my friends and family. More

Brought our 2018 Highlander in for service with Matt. He was very knowledgeable and helpful with my service needs. I had my service needs texted to my phone and didn't have to call back to the advisor. Thi was very knowledgeable and helpful with my service needs. I had my service needs texted to my phone and didn't have to call back to the advisor. This has been one of the best service experiences I've had. More

Bruce Andree is my salesman. He is kind courteous and thoughtful! He is also knowledgeable and helpful!Be sure to ask for him. He will also make you laugh! thoughtful! He is also knowledgeable and helpful!Be sure to ask for him. He will also make you laugh! More

Great service, as always!! Jessica was very helpful and got me signed is quickly! The lady (African American- didn’t get her name, sorry) at the desk checking me out was wonderful, so cheerful! I left happ got me signed is quickly! The lady (African American- didn’t get her name, sorry) at the desk checking me out was wonderful, so cheerful! I left happy! Thank you to all! 😃 More

The worst dealership ever Kyle is a moron fire him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam yo him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam you rip you off More

Not Trustworthy I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They to I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They told me that since I had been using Mobil 1 15,000 mile oil, my warranty was not good because I had not changed the oil after 7500 miles as Hyundai suggests. I made them aware of the fact that they had changed the oil for me using the 15,000 Mobil 1 oil and Mobil 1 oil filter that I brought in to them. They did not tell me then that I would have to change the oil before the 15,000 Mobil 1 recommended time. When I pointed this out to the service manager he told me that we will put any oil in your car that you bring in. He told me NO OIL lasts more than 7500 miles. I wrote a letter to the general manager at Napleton but I did not receive a reply. At this point in time, I do not have any confidence in their service deartment. More

Our transmission went out and Stephen and the guys at Napleton Toyota took care of it right away and were super helpful and friendly and really went out of their way for us. I highly recommend Napleton T Napleton Toyota took care of it right away and were super helpful and friendly and really went out of their way for us. I highly recommend Napleton Toyota! More