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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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May 10, 2021

Everything was perfect when I got my vehicle. They were responsive and answered all my questions. Had some issues when I tried to cancel the GAP insurance but they are working hard to resolve it. More

by Marcela B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
May 10, 2021 -

Napleton's Auto Park of Urbana responded

Hi Marcela, It was great speaking to you, I will be working hard to get this resolved. Kind Regards, Misty Customer Care Ambassador Napleton's Auto Park of Urbana

April 27, 2021

I had my Toyota serviced for the 2yr maintenance. Excellent service, very professional, very pleased to do business with. Highly recommended. thank you very much. More

by Hong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 12, 2021

In the 4 years that we have been brining our Toyotas to Napleton Toyota for maintenance we have never experienced anything less than stellar service. During my last visit Matt Odom went above and beyond t More

by steelcowboy_92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Odom
Apr 13, 2021 -

Napleton's Auto Park of Urbana responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2021

Great car service with the shuttle service. I like to work with Roger. He taking care very well. He is a wonderful person. I like to go back. More

by Vipul K Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
Apr 02, 2021 -

Napleton's Auto Park of Urbana responded

Vipul, thank you for your support! We're happy Roger could help. We hope you continue to choose us for all your automotive needs! Take care!

March 28, 2021

I prefer having my vehicle serviced here. The service is top notch. Everyone is always courteous and friendly. I won’t have my vehicle serviced anywhere else. More

by Mack1359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 29, 2021 -

Napleton's Auto Park of Urbana responded

Mack, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 06, 2021

Have always had good, honest service here. That's important with a VW. They aren't cheap to service. Would recommend and will come back. More

by Caffeinated Zen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They guy that actually fixed my car...., Alison Bogdan, Scott Brown
Mar 07, 2021 -

Napleton's Auto Park of Urbana responded

Thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

February 26, 2021

Took my car for service CJ was my service advisor was very efficient and knowledgeable. The technician was very good and understanding would highly recommend Napleton Toyota of Urbana for all of my servi More

by melanieswalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ
Feb 28, 2021 -

Napleton's Auto Park of Urbana responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

February 25, 2021

Took my parents Prius in for service. I was pleased with the ease of checking in my vehicle, the friendliness of Matt my advisor. Matt kept me apprised of the different services the Prius needed and they More

by Lauren2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Odom
Feb 26, 2021 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Lauren! Please let us know if there is ever anything else we can assist you with. Safe travels!

February 15, 2021

They are very friendly and efficient each time I go to the dealership. I was there this morning and service advisor Roger Viti was kind and helpful. They also sent me a full written report of the services More

by Kath Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Butler, Roger Viti
Feb 16, 2021 -

Napleton's Auto Park of Urbana responded

Kath, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

February 09, 2021

Roger Viti was a great help to me he was polite and courteous and you can tell he really likes his job. I would recommend him to anyone , I also will be coming back there because of him thank you More

by mjv215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Feb 11, 2021 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

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