Napleton's Auto Park of Urbana - Service Center

Cj was very helpful and attentive when he checked me in. He was friendly and professional. He was friendly and professional. More

Excellent service work completed very quickly and accurately, very nice people, would return and recommend them highly accurately, very nice people, would return and recommend them highly More

Kami Hill was great! She got us scheduled right away with no hassle and we have tires on the way! Thank you Kami! She got us scheduled right away with no hassle and we have tires on the way! Thank you Kami! More

Kami helped me when I was stressing out about my car, and explained everything to me when I had questions. I would 100% recommend working with her and will work with her in the future. explained everything to me when I had questions. I would 100% recommend working with her and will work with her in the future. More

Excellent customer service Kami was very helpful with getting my vehicle scheduled for diagnosis and getting repair set up getting my vehicle scheduled for diagnosis and getting repair set up More

Prompt, professional service. Kami was able to special-order a part for me right before our planned vacation. Kami was able to special-order a part for me right before our planned vacation. More

Kami worked her magic when scheduling to get my car serviced around my difficult schedule. Very much appreciated! serviced around my difficult schedule. Very much appreciated! More

Todd Ballard at Napleton’s in Urbana was very helpful. Explains everything well and accommodating. Very professional. Found the whole experience good…the whole staff is friendly and helpful in an excep Explains everything well and accommodating. Very professional. Found the whole experience good…the whole staff is friendly and helpful in an exceptionally clean and well-organized environment. Beth Hutchens More

Knowledgeable Respectful Helpful Clean Well-Managed Efficient Dedicated Kind Flexible Thorough Well priced Good Nice Efficient Dedicated Kind Flexible Thorough Well priced Good Nice More

HUGE THANK YOU to Jessica Huskisson, Service Advisor, and mechanic Cody!! I limped in on a completely flat left front tire on my Kia Optima last night at almost closing (it was a holiday too). I'd puncture mechanic Cody!! I limped in on a completely flat left front tire on my Kia Optima last night at almost closing (it was a holiday too). I'd punctured it and you could hear the air exploding out of it. I was panicking for fear that I'd destroyed the tire and would have to replace it. Jessica and Cody took care of me and my Kia. Jessica sent me to get a tea at their complimentary coffee/tea stand while Cody diagnosed the issue and then repaired my tire. Great customer service!! Most places would have said, "Leave it or come back tomorrow, we're closing," not Jessica and Cody. Thanks again!! I'll be back for when my Kia needs servicing. This is a FIVE STAR review!! It only comes up as 4.3 :( More