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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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November 28, 2022

Todd Ballard was great to work with. My truck was in and out fast. It was even vacuumed. More

by Dscroggins99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Nov 30, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 22, 2022

I have to say Angel was very accommodating to our situation and was very friendly and fun to work with. More

by Blackwellm_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Nov 24, 2022 -

Napleton's Auto Park of Urbana responded

Hello Blackwellm, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

November 21, 2022

Kami was great this morning. She remembered an issue I had with my vehicle and asked how things had been. She set everything up for today. She even texted me some information I w More

by la6rose
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kami
Report | Print
Nov 23, 2022 -

Napleton's Auto Park of Urbana responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2022

Angela was friendly and helpful. She communicated with me throughout. She was professional and prompt. My service was completed ahead of schedule More

by rmullett2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Angela here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Brought my car in for a recall today - Great service and communication from Nick today!! Thank you!! More

by mfollowel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Nick here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Waited over 2 hours for an oil change! !! Seems like they had over booked. 7 cars in line ahead of me for my 8:45sm appointment just to get checked in xxx! More

by Jhopkins1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas buhr
Report | Print
November 15, 2022

I have only had my Highlander for a year, but always appreciate their prompt and courteous service! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick- Service Dept, Tim Bridges, sales
Report | Print
Nov 22, 2022 -

Napleton's Auto Park of Urbana responded

Hi Karen, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 18, 2022

Todd Ballard and rest of the staff of the service department did a wonderful job while my vehicle was being serviced. Todd is always letting you know what is going on with your vehicle and keeps you More

by jdboehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Oct 21, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

October 06, 2022

Helpful, timely and good work says it all. Plan to return for other checkups and work on our Mazda. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Vanderburgh
Report | Print
Oct 11, 2022 -

Napleton's Auto Park of Urbana responded

Hi Joe, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

amazing staff Matt was amazing! Thank you for the red carpet experience 1will buy here again! More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 02, 2022 -

Napleton's Auto Park of Urbana responded

Hi Thomas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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