Napleton's Auto Park of Urbana - Service Center

Todd gave excellent service. He kept me informed as I waited for my new tires, battery and oil change. He was very helpful to point out applicable discounts. I always receive fri He kept me informed as I waited for my new tires, battery and oil change. He was very helpful to point out applicable discounts. I always receive friendly service at Napleton’s. More

I took my wife's car to Napeltons to get the breaks fixed, payed for them and have had to take the car back 4 times. I purchased the car in Bloomington, so I took it back there and they said that the b fixed, payed for them and have had to take the car back 4 times. I purchased the car in Bloomington, so I took it back there and they said that the back breaks and rotor was whorped, (eventhough Napeltons said that they were fixed), and that since Napeltons in Champaign had suppoesdly fix the breaks, I needed to take it back to them. After having making this the 4th time taken it back, I was first told that everything was good, but when I asked why the car shaked, they did another set of test and then came back with what Bloomington had already told us. I have come to realize that Napeltons does not give good quality service because they perform minamal work to your car, then tell you that's its fixed. I had to get a mechanic to ride with me, on my third visit so that he could fill how the car rode. They never test drove the car at all!!! And now, I'm back again for the same issue that I had paid for the first time. I spoke with management on the second visit and he said that they would get it fixed but never did. This time when I took it back, it took them 4 and a half hours to come back and tells us, what we already knew! The service lady came and told us that the manager was going to come out and talk to us, which he never did, then she said that they were going to fix the situation after they ordered the new parts. If it was his wife car, wouldn't he have made sure it was safe to drive? Custer service along with management, sucks at Napeltons and they do not offer good customer relations!!! Be watchful when you have your car serviced there. More

Check in was very easy and Kami who helped me was very personable and explained everything that needed to be done. personable and explained everything that needed to be done. More

They were great! Jessica is AWESOME! She communicated by text to keep me updated and it was very quick to respond! Jessica is AWESOME! She communicated by text to keep me updated and it was very quick to respond! More

Jessica always does such a great job of keeping me up to date on my car and is always so nice and cheerful! date on my car and is always so nice and cheerful! More

Went in for service/maintenance. There was little to no wait for dropping off vehicle. Jessica explained everything quickly and clearly. Great service overall! There was little to no wait for dropping off vehicle. Jessica explained everything quickly and clearly. Great service overall! More

todd at toyota provided great customer service was really helpful & provided all the answers to my questions !! helpful & provided all the answers to my questions !! More

Todd at Toyota provided excellent service and helped get the necessary service done to my vehicle to keep me safe on the roads! Todd is the best!!!! the necessary service done to my vehicle to keep me safe on the roads! Todd is the best!!!! More

I really appreciate coming to Napleton's for my model-specific work to get done! Also, Jessica is an amazing service advisor to work with! She is patient, thorough, and friendly...what a great comb model-specific work to get done! Also, Jessica is an amazing service advisor to work with! She is patient, thorough, and friendly...what a great combination! I feel very well cared for here. More

Doug did a great job getting our Mazda in and out quickly. Great communication through out the process. Pricing was reasonable and the vehicle was even vacuumed. quickly. Great communication through out the process. Pricing was reasonable and the vehicle was even vacuumed. More