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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 10, 2023

The Toyota staff at Napleton’s Auto Park were excellent! I was checked in by Nick and he was very friendly and helpful! More

by gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jan 13, 2023 -

Napleton's Auto Park of Urbana responded

Hi Gracie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 04, 2023

The Mazda service staff at Napleton’s was great! I was checked in by Doug and he was very friendly and helpful! More

by gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Report | Print
Jan 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our staff took such great care of you, Gracie! We hope we can continue to be of service to you down the road!

January 02, 2023

Both Angel and Kami are such wonderful and amazing people to work with; their superior level of customer support is outstanding, with excellent attention to detail and exceptional communication. More

by sacrophyte
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami, Angel
Report | Print
Jan 03, 2023 -

Napleton's Auto Park of Urbana responded

Thanks so much for the great rating! Our Napleton team strives for excellence and we are happy to know we are able to achieve our goals with you. Thanks for allowing us to be your dealership of choice, and we hope to work with you in the future. Thanks again!

December 30, 2022

Always a pleasure to have my vehicle serviced at Napelton's Auto Park of Urbana. Efficient and reliable. #Doug Vandenburg #Mazda More

by Lylebarreiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburg, Alison Bogdan
Report | Print
Jan 02, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 28, 2022

Quick, friendly, and easy to work with! Highly recommend using this dealer for purchase and service. More

by Lancewarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Huskisson
Report | Print
Dec 31, 2022 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

December 23, 2022

Jessica has been so helpful with with my service needs. Highly recommend working with her! More

by shamikac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 23, 2022 -

shamikac responded

Thanks for everything

Dec 27, 2022 -

Napleton's Auto Park of Urbana responded

Thank you for taking the time to leave us such a high star rating! We are very happy to know that our Napleton team was able to bring you such a positive experience. We hope to see you in the future for all of your automotive needs. Take care!

December 15, 2022

Good, friendly service. Sam was extremely helpful in getting me familiar with my new car. Excellent service More

by Birderdlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Samit
Report | Print
Dec 17, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2022

Excellent service. Good communication. My contact today was Jessica. The Telluride has been an outstanding car. I recommend the Kia and Napleton's More

by Mike B
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 17, 2022 -

Napleton's Auto Park of Urbana responded

Hi Mike, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 13, 2022

Recently was traveling out of state, and Todd Ballard helped me on a time crunch and got me back on the road, highly recommend! Thanks Todd!!! More

by LiamM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 15, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

December 13, 2022

Nick Rice is the goto for Service. . nice and clear and efficient service! Always is on point More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Dec 15, 2022 -

Napleton's Auto Park of Urbana responded

Hi Todd, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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