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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 18, 2023

Roger was fantastic with my device on my car, will definitely be coming back here! More

by Sglenn2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

January 18, 2023

Nick Buhr provided top of the line service from start to finish, I will definitely return and refer my friends. More

by Kbuhr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs. Safe travels!

January 18, 2023

Nick rice in service was great. Recently brought my highlander in as a walk in he got it done way faster than promised. Highly recommend More

by LiamM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick rice
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 18, 2023

Roger Viti helped me with my services when coming to Toyota and I was happy to deal with him More

by dearyadav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2023

They were quick to get us in for a last min oil change. Very friendly service More

by canalesjkl@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camie
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2023

Nick is always very polite and helpful. I asked for a quote on tires. He offers 4 options and informed me when tires are usually on sale. I like anyone who will help me save money 😁 More

by Bett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick-Service Department
Report | Print
Jan 21, 2023 -

Napleton's Auto Park of Urbana responded

Hi Bett, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2023

Great service. Roger is very attentive to my concerns. I bring both of my cars here for service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jan 17, 2023 -

Dave responded

Roger is very attentive to my concerns.

Jan 17, 2023 -

Dave responded

Roger was very professional and helpful with my concerns

Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Dave, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2023

Great place for car service, Todd was able to help me with the services I needed for my car and very knowledgeable about it ... Thanks More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Harry, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 19, 2023 -

Napleton's Auto Park of Urbana responded

Hi Steph, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Safe travels!

January 11, 2023

Wish I could give ZERO stars, they are a joke! ! I even asked to speak to the Sales Manager…3 hours…STILL WAITING!! 🤬 I’m skipping over the Sales Manager this time and I’m going straight to KIA! More

by ochs96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin, Service Manager
Report | Print
Jan 17, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.

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