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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 24, 2023

Roger in the Toyota service center did an excellent job assisting me today. He made sure that my service discount was applied and did great at communicating the status of my vehicle through the day. More

by Austin's Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with.

January 24, 2023

Awesome work! easy to work. The shuttle service was nice. I just walked in and they understood my need pretty fast. More

by irfanatif78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Report | Print
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Toyota of Urbana!

January 23, 2023

Friendly and helpful. Would recommend this dealership to all. Clean and inviting atmosphere. Enjoyed visit More

by lrbogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2023

Great and very nice services. Todd, service advisor, is very nice and helpful. He explained me what need to be done with helpful information. More

by farmerschung
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Todd here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2023

Nick Rice was great. Fast, efficient, free shuttle, and overall very friendly. Would definitely recommend. More

by jackson.nick.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick rice
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

January 21, 2023

very rude lady at cashier paying for service i have gotten 3 cars there not again More

by meekerrocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
Report | Print
Jan 24, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (217) 367-1222 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

January 20, 2023

Quick service, fair pricing, great advisors, free shuttle service as well. 10/10 would service car here again. More

by M. L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

January 19, 2023

Very quick and courteous service here. Great documentation of issues with photos and videos. The service team are great. More

by Ktmandera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice,
Report | Print
Jan 23, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction, Ktmandera! Please let us know if there is ever anything else we can assist you with.

January 18, 2023

Todd is a very nice person and a good service advisor who explain all the cost before performing any operations. The check engine light is blinking on my highlander, so I have to tow the car to Napleton Toyo More

by Zehua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi Zehua, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

January 18, 2023

Roger is very helpful and knowledgeable when checking clients in to Napleton’s. I appreciate how much time he takes when he checks you in and is not pushy. More

by Sglenn2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Report | Print
Jan 20, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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