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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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January 26, 2023

Jessica always provides excellent service. She personally notifies me when service is needed on my Optima and schedules all service appointments when it's convenient for me. More

by Lytnup6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan
Jan 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Napleton Toyota of Urbana is very professional and efficient. Nick Rice today was very helpful and professional. He recommends the necessary and important services and explain why. I recommend you to More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Rice
Jan 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi Moe, we're glad to hear you found Nick to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2023

The service department is very knowledgeable very courteous and works well with customers but your sales has no cars to sell More

by Corystu1964
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2023

Service attendant was quick to greet and check in the vehicle. Customer service representative Roger explained all the recommended service on the vehicle. More

by Patrick F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi Patrick, here at Napleton Toyota of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 25, 2023

Kami was great! Got me right in for a tire repair and was very kind More

by Wfarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kami
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

Jan 27, 2023 -

Wfarris responded

Quick, effective, and polite! I think Napleton's Service is great!

Jan 27, 2023 -

Wfarris responded

Nothing to add.

January 25, 2023

Great service facility! Will definitely return for my future needs! They recommend the maintenance needed to keep my vehicle operating at peak condition, and have the knowle More

by momo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton Toyota of Urbana and we hope to see you again!

January 25, 2023

Great service department! !! Will definitely return in the future for my service needs! Coffee is great too! More

by momo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 25, 2023

Roger is dope. He's always helpful and does a great job with all the information needed to assist in this process even when something is wrong. They are quick and e More

by Coach Lowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi Coach, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2023

We love Napleton Toyota. Today we called about our Camry and we’re able to get it in within an hour or two. Another hour later it was done. The complimentary ride back was a More

by Erin_Simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

January 24, 2023

Friendly, prompt service. Comfortable waiting area with free water and coffee. Clean restrooms. Highly recommended. More

by Claborn79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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