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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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February 04, 2023

Always good service here at Napleton & great customer service. Have been coming here for years. More

by dmr1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

February 04, 2023

Extremely helpful, nice, and quick service. Explained what they would be doing and very knowledgeable. More

by ariihdz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Ariihdz! Please let us know if there is ever anything else we can assist you with.

February 03, 2023

Napleton’s has been my service provider for more than five years. They have always provided top notch, excellent service. Thanks. Angel. More

by viviangrayjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 03, 2023

Had another exemplary service experience at Napleton's today, thanks to service advisor Doug, mechanical tech Tom and onboarding tech Tiny. I went in thinking it could be time for a new exhaust system. I More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Tom, Tiny
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi Owen, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 03, 2023

Great service. Kept informed of work needed and when car ready to pick up! Ease of checking in and out More

by Dstin16787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2023

They have always been friendly and helpful. They have always taken the time to explain the services they are recommending. Nick is really nice! More

by Eduardo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi Eduardo, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2023

Doug has been my service advisor on several occasions and I've always had great service. Prompt responses, professional and answers questions. More

by a.wilson803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Feb 06, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

They always do a great job. Todd is a great advisor. I recommend Napleton Toyota of Urbana. More

by PPut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in Service
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

February 02, 2023

Napleton Toyota was very responsive in fixing my daughter’s Toyota Corolla. Todd (Service Advisor) kept me informed every step of the way. We will definitely be coming back again. Thanks again Todd More

by BillH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Matt Odom
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2023

I was very pleased with the service of my Kia under the direction of Jessica H at Napleton’s of Urbana. More

by Gkamp76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica H
Report | Print
Feb 05, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

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