Napleton's Auto Park of Urbana - Service Center

I always trust Napleton in my car repair. Kudos to my advisor TODD who communicated well on things my car needs to be done. Kudos to my advisor TODD who communicated well on things my car needs to be done. More

My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next m Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next month. Very satisfied with his service. More

Luis Ramirez was very helpful and had great customer service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit service! He showed good diligence! Answered all our questions and highly recommended him for a good and efficient visit More

Todd provided excellent customer service with scheduling me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service t me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service time. Overall service was quicker than estimated as well. Thanks! More

Todd was very accommodating and very professional he explains everything so that i could understand whats need to be done on my car,thank you todd explains everything so that i could understand whats need to be done on my car,thank you todd More

Todd was very accommodating and so professional on his job,he explains everything so i could understand whats needs to be do e on my car job,he explains everything so i could understand whats needs to be do e on my car More

Another good experience with the Service Dept. My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable an My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable and as expected. Thanks! More

The service was satisfactory and efficient. I was supplied with explanations and options. Todd was courteous and helpful. I was supplied with explanations and options. Todd was courteous and helpful. More

Polite service is good and punctual. Let's you know if problems with your car. Let's you know if problems with your car. More

Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an inconvenience to the customer who has scheduled time off work to bring the car in. It’s a lot of runaround and excuses. If it wasn’t for the recalls I would never go to this dealership. They are inept, incompetent and very disorganized! More