Napleton's Auto Park of Urbana - Service Center

I always have a positive experience taking my car here for maintenance. Doug, my current advisor, is great to work with! for maintenance. Doug, my current advisor, is great to work with! More

I always come here for service and work with Jessica, who’s amazing! And I always experience great customer service and leave satisfied with what was done. 😊 who’s amazing! And I always experience great customer service and leave satisfied with what was done. 😊 More

Special appreciation to my friend Alex. He spent his time to help me deal with different kinds of problems during the time when my car was waiting for the technician. He is responsible and He spent his time to help me deal with different kinds of problems during the time when my car was waiting for the technician. He is responsible and effective. More

Worked with Todd again yesterday and he’s always a pleasure and very helpful!!!! 5 stars as always!!! pleasure and very helpful!!!! 5 stars as always!!! More

I got a recall for a part in my car, so I booked an appointment. I was seen day off, given a lot of accommodations, ranging from shuttles to and from the dealership to a place to wait. I wasn’t in a hu appointment. I was seen day off, given a lot of accommodations, ranging from shuttles to and from the dealership to a place to wait. I wasn’t in a hurry, so I left it overnight and it was ready to pick up the next morning. Nick Rice was the person that I was communicating with for almost all of the process and he was fantastic. More

Napleton Toyota always has friendly, courteous, helpful and informative employees. Their facility is very clean and the wait is not that long and informative employees. Their facility is very clean and the wait is not that long More

This was my first time at this dealership. I came for routine maintenance and was impress by how quick and efficient the whole process was. Todd and his team got me in and out and had overall I came for routine maintenance and was impress by how quick and efficient the whole process was. Todd and his team got me in and out and had overall great customer service. Will definitely be back in the future More

Todd Ballard was very helpful. He provided excellent customer service. Napleton Toyota has a great staff committed to customer satisfaction He provided excellent customer service. Napleton Toyota has a great staff committed to customer satisfaction More

Everyone at Napleton has been so kind and helpful, especially Todd. He’s been communicative every step of the way as i’ve been dealing with issues with two cars and working with him has made the exper especially Todd. He’s been communicative every step of the way as i’ve been dealing with issues with two cars and working with him has made the experience super smooth and simple! More

Very helpful, friendly, and attentive. Willingness to attend to all my needs. Good with keeping me updated on progress. Willingness to attend to all my needs. Good with keeping me updated on progress. More