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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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April 11, 2023

Todd always takes the time to listen to my concerns and explain the issue and how we can fix it. More

by jbear832001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
April 11, 2023

Fast efficient service. Wonderful service experience. Friendly staff! Explained in detail everything that was needed and made sure that I was completely satisfied before I l More

by Rosemary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Buhr
Report | Print
April 06, 2023

I found Napleton Toyota in Urbana amazing. Working with Nick Buhr and the entire shop staff, and the courtesy drivers, made this car breakdown experience so wonderful! Thanks Nick and all! More

by leeyarbro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Apr 07, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

April 05, 2023

I’ve used this dealer for maintenance on and off more as my car has gotten older. For this current work the service person gave me a break in the price of replacing a broken heat shield (not cheap) of 20%. More

by Kdrive44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Apr 07, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. Our team is available should you require any extra help.

April 05, 2023

Everyone is nice and helpful. I appreciate the information everyone provided. Only thing I would suggest is to keep the kids area cleaned and sanitized. More

by dkaf71
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Apr 07, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you taking the time to leave us this feedback. Our team is available should you require any extra help.

April 03, 2023

Service Advisor Doug Vandenburgh was very helpful getting my appointment scheduled and throughout the service appointment. More

by Rob6297
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Report | Print
Apr 05, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 30, 2023

Always friendly and helpful when needing service. Never pushy. Always available to answers questions. My wife feels comfortable going. Todd is great. More

by Jeberle72
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Apr 01, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2023

I like being able to see such a variety of cars in one spot. But they tend to think they are the only dealership. Still In. Recovery mode from Covid More

by Mfrisby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Vandenburgh
Report | Print
Apr 09, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we are so disappointed to learn of this situation you have described. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.

March 29, 2023

Nick was a lot of help when I took my car in for service. I trust and appreciate him. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Buhr
Report | Print
Mar 31, 2023 -

Napleton's Auto Park of Urbana responded

Hi Sandy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2023

Nick was friendly and easy to work with in the service department. Highly recommend him. More

by dabbott35
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Mar 31, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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