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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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December 07, 2023

Todd was very helpful getting the car done. The shuttle service was also very helpful. More

by Janto Tjahjadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Janto, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2023

I have been going to them for more than 10 years. Always had great experience. Todd has been ver professional, nice and keeps communication very well by text messages and calls. He has always given c More

by hchani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2023

Todd was great! He caught a problem I forgot to mention during a service visit. If he hadn’t brought it up I could have had a major disruption on a pending holiday r More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi Dave, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2023

Great service, good communication, always feel like they are listening. Always willing to come back. More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
December 06, 2023

Todd was positive, professional, and easy to communicate with. The shuttle back and forth from the dealership, the fast and top notch service (even without an appointment), and Todd's professionalism make More

by mribelin
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Mribelin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Todd was so helpful! We hope to see you soon!

December 05, 2023

Tatman was a great communicator. It was nice having a Toyota dealership near campus. for my son's car. More

by melissa627
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Tatman will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

December 04, 2023

Toyota is always very thorough about letting me know what my car needs, everyone is super nice and supportive! More

by maliyakishora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 03, 2023

Nick Rice has always been very helpful. I appreciate him texting me with updates. I will definitely be back! More

by broylesel10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Nick was so helpful! We're looking forward to your next visit with us!

December 02, 2023

Ben is awesome. Tyler was exemplary! I enjoy the space and snacks and coffee! And Nola, the cashier, was a joy! More

by habfcil1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Roger
Report | Print
Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 30, 2023

The service center is the best in town. Roger Viti really helps with anything that I need and I am thankful to have him as my adviser More

by David.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger viti
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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