Napleton's Auto Park of Urbana - Service Center

Outstanding service. Friendly and very helpful. I would recommend getting your service done at this dealership. Friendly and very helpful. I would recommend getting your service done at this dealership. More

I found Roger courteous, knowledgeable, and efficient. The service was excellent and I appreciated it. The service was excellent and I appreciated it. More

Staff is friendly and they take the time to make sure you understand your options. understand your options. More

Todd was able to see me and get me in on a busy pre holiday day. Napleton’s has always been professional, clean, courteous and available. holiday day. Napleton’s has always been professional, clean, courteous and available. More

The employees of this company are always welcoming, helpful and knowledgeable about my vehicle and the service needed. Service is always great! helpful and knowledgeable about my vehicle and the service needed. Service is always great! More

Roger's service was an exemplary 5/5! *Administratively, you should eliminate or at least define in detail the "miscellaneous charges" on the customer's bill. Anything less is unprofessi *Administratively, you should eliminate or at least define in detail the "miscellaneous charges" on the customer's bill. Anything less is unprofessional. * Also, offering to take charges off a customer's bill, if they give you a good review on line is sleazy, at best. Unethical at worst. *Finally, the powdered creamer in the waiting room spoils the good coffee you have made available. More

I recently visited Toyota for an oil change, and I was pleasantly surprised by the exceptional service I received. Todd, the representative, went above and beyond to assist me. He not only took care of my pleasantly surprised by the exceptional service I received. Todd, the representative, went above and beyond to assist me. He not only took care of my oil change but also recommended and efficiently sorted out an in-cabin air filter replacement and fuel system cleaning while I waited for my appointment. I was thoroughly impressed with the level of service and attention to detail at Toyota. They truly exceeded my expectations! More

I have taken all my Toyota’s to Napletons for service and have been very satisfied with the service I have received. have been very satisfied with the service I have received. More

Fast and friendly customer service. Their shuttle service to a from standard maintenance services is very convenient Their shuttle service to a from standard maintenance services is very convenient More

Prompt, kind and efficient. Service is also efficient. Service agents are knowledgeable and efficient in getting customers in and out. Service is also efficient. Service agents are knowledgeable and efficient in getting customers in and out. More