Napleton's Auto Park of Urbana - Service Center

Had a question on the bill about a charge I didn't authorize but they made it right. Thank you authorize but they made it right. Thank you More

The high cost of labor inflicted on me for recent service on my Camry keeps me from giving a five-star rating. Great relations with Roger Viti and other service staff; treated me very well. on my Camry keeps me from giving a five-star rating. Great relations with Roger Viti and other service staff; treated me very well. More

Todd was my advisor and he was great and efficient! He explained everything plainly and clearly. He explained everything plainly and clearly. More

Very good with customers, and I like that it took very short amount of time to complete my service short amount of time to complete my service More

Very solid dealer. Matt, my sales associate, was awesome. He helped me assess my credit situation, and worked well between me and his sales manager. Also, Roger Viti Matt, my sales associate, was awesome. He helped me assess my credit situation, and worked well between me and his sales manager. Also, Roger Viti in Service seems to be a really good addition to the team. As a former dealer service professional myself, the way he interacted with me is THE example of professionalism and having the “heart of a servant”. If I have anything to add, it’s that I wish there was a way to have a full “induction tour” of my new car. This was my first Toyota, and my first Camry and I’d have liked to have gotten 30 minutes or so with someone that could walk me through the “ins & outs” of how to fully operate and interact with my car. More

Great work on my Tundra. Todd was extremely helpful in clarifying some maintenance needs for me. Todd was extremely helpful in clarifying some maintenance needs for me. More

Over welcome to customer when needed most. When it comes to services and maintenance of the car When it comes to services and maintenance of the car More

Great Service by Todd. Got me setup within a couple minutes and showed all options available to me. Really appreciated the great service. Got me setup within a couple minutes and showed all options available to me. Really appreciated the great service. More

The staff there is very friendly and helpful. We are always using this place for our car's maintenance! We are always using this place for our car's maintenance! More

Todd, my Service Advisor, was great. Very prompt response time while communicating thru text, thorough regarding pricing for the recommended services, and helpful with the use of availa Very prompt response time while communicating thru text, thorough regarding pricing for the recommended services, and helpful with the use of available coupons. More