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Napleton's Auto Park of Urbana - Service Center
Urbana, IL
631 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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631 Reviews of Napleton's Auto Park of Urbana - Service Center
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March 14, 2024
Great service in a short amount of time. The only thing that would make service better is a car wash and a vacuum for new car owners! The only thing that would make service better is a car wash and a vacuum for new car owners! More
by chinadoll343
Employees Worked With
March 14, 2024
I get great service for my Toyota Avalon at this dealership. Roger always explains the services to be performed and the estimated cost. He also notifies me of the progress of the service and any une dealership. Roger always explains the services to be performed and the estimated cost. He also notifies me of the progress of the service and any unexpected finds. I have been completely satisfied More
by BN
Employees Worked With
March 14, 2024
Todd was great to work with, very nice and helpful. Explained everything well and kept me up to date with everything! Explained everything well and kept me up to date with everything! More
by kinmanowens
Employees Worked With
March 12, 2024
Fantastic, professional and friendly customer service. Best in town. Won't go anywhere else for car maintenance. Best in town. Won't go anywhere else for car maintenance. More
by veerich.vr
Employees Worked With
March 12, 2024
I have enjoyed my experience with Napleton’s Toyota for both sales and maintenance. Todd was my maintenance rep, and he took excellent care of me. Todd communicated well and was transparent about maintenan both sales and maintenance. Todd was my maintenance rep, and he took excellent care of me. Todd communicated well and was transparent about maintenance options and pricing. Great job, and I look forward to working with Todd again at my next appointment! More
by Clint
Employees Worked With
March 12, 2024
I saw Roger for my scheduled maintenance and everything went smoothly. He was very polite and informative, and the service was fast! went smoothly. He was very polite and informative, and the service was fast! More
by Nicole
Employees Worked With
March 07, 2024
Roger is absolutely amazing! I’ve been to Toyota service centers in two states and have dealt with a jerk before, Roger is not one of them! I’ve been to Toyota service centers in two states and have dealt with a jerk before, Roger is not one of them! More
by mk
Employees Worked With
March 06, 2024
Roger is the best Toyota service specialist hands down ! !! If you need assistance please ask for him ! He will go above and beyond every time I can’t stress it enough. Thank you again sir for always helping !! If you need assistance please ask for him ! He will go above and beyond every time I can’t stress it enough. Thank you again sir for always helping me get my vehicle taken care of . More
by mmakows3
Employees Worked With
March 06, 2024
I love my Tacoma and have complete faith in the service department. Thank you guys. department. Thank you guys. More
by bbehrns1
March 04, 2024
Took my car in for a comprehensive check up. Had to bring my car back 3 weeks later after it started making a roaring noise. My bearings were shot. My car report suddenly showed more things yell Had to bring my car back 3 weeks later after it started making a roaring noise. My bearings were shot. My car report suddenly showed more things yellow and red as opposed to the green they were weeks before. I feel as though my car was not properly checked and had to repeat doing an alignment. They gave me a small discount but considering the cost of bringing my car in back to back, it didn’t really help. As a woman, I always feel taken advantage of at car shops and this felt worse than usual. I know dealerships are expensive but I expect the work to be thorough for the price. More
by Lleonatti
Employees Worked With
