Napleton's Auto Park of Urbana - Service Center

Roger has been great to do business with. I like the fact that Matthew Odom is the service manager. I felt I had a good relationship with him a another dealership. I also want to say that my I like the fact that Matthew Odom is the service manager. I felt I had a good relationship with him a another dealership. I also want to say that my shuttle driver was a fun guy to talk to but I don't know his name. More

I was pleased with the service with TODD as my advisor. He was polite and professional. He was polite and professional. More

I bought a brand new 2023 Mitsubishi Outlander last year. Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first tim Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first time I brought my car for service, I actually took the shuttle to the mall. After being told 2-3 times that they were on the way, they never came and got me - I had to take an Uber back to the dealership. Next time I came - after being told they would have a car available for me to use while service was performed - I was told that was not option. Both my parents have bought cars in the last two months and dissuaded them from going here. I will stand by that. VIP service is a joke. Try another Mitsubishi dealer - or any other… More

Great service and attention to detail. Always well taken care of by Roger at the Urbana location. Always well taken care of by Roger at the Urbana location. More

Todd was the service advisor for my 10,000 mile service. Todd showcases the expert and professionally delivered customer service you will receive at Napeltons. He had me smiling the moment I met him and w Todd showcases the expert and professionally delivered customer service you will receive at Napeltons. He had me smiling the moment I met him and wow did he deliver. It is a team effort to deliver the product and I must at this time also thank and compliment those I did not meet who also who provided service that visit. More

Bought my RAV4 there and the follow up maintenance department is very professional and communicates so a guy like myself can understand what my car needs. department is very professional and communicates so a guy like myself can understand what my car needs. More

Todd was great, as usual. Was very early for my appointment but managed to get my truck in and finished ahead of schedule. Was very early for my appointment but managed to get my truck in and finished ahead of schedule. More

Todd is very friendly and helpful. Willing to answer all the questions and shows very good attitude. Willing to answer all the questions and shows very good attitude. More

Todd es uno de los mejores, muy amable y atento, me explica muy detalladamente todo lo que necesita mi RAV4. Siempre que voy a mi servicio pido por Todd . explica muy detalladamente todo lo que necesita mi RAV4. Siempre que voy a mi servicio pido por Todd . More

I just wanted to give a shoutout to Derek Scroggins for taking care of my 16 year old son on his first oil change - as he has our whole family over the years. His customer service is top notch! If you’re g taking care of my 16 year old son on his first oil change - as he has our whole family over the years. His customer service is top notch! If you’re getting your car serviced, I highly recommend Derek at Napleton’s! More