Napleton's Auto Park of Urbana - Service Center

Fast and friendly service Good customer service give the right time for service and delivered with smile the right time for service and delivered with smile More

Todd was my advisor, and he’s getting five stars for two reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something h reasons: for one, he was easy to talk to (not a given when otherwise talking technical “car” things), and he decided not to charge me for something he deemed a simple fix. Understand I’m not suggesting that this business always gives out freebies, but I can speak to my one experience: Todd saw me as a human being who needed a little help, and help I would have actually paid for. Instead, he surprised me by fixing the issue without cost. More

Micah in the service department kept me constantly informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. informed while the issue on my Kia was diagnosed. When I dropped off my Kia and picked it up he was very kind, informative, and courteous. More

Great service. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. They were quick and efficient. Good customer service. Fifteen word minimum is, huh. More

The dealership is convenient for me as I work in Urbana but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and m but live in Decatur. So it's great to have them as an option to get my car serviced even though I didn't by my Highlander there. They treat me and my vehicle with the utmost respect and service, which I appreciate greatly and why I'll always drive Toyotas. More

Roger Viti is an excellent customer service agent. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. He is smart, attentive, and knowledgeable. Plus, the dealership is clean, comfortable, and inviting. More

Todd was very helpful during my car repair. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. He kept me updated throughout the whole process and also arranged return rides for me to pick up my car. More

I'm always treated with respect and my problem will get solved. Thanks to Todd this past Monday March 18th solved. Thanks to Todd this past Monday March 18th More

Great experience with Napleton's for regular maintenance. Roger Viti was especially friendly, helpful and courteous helping out when the car was returned due to a problem after maintenance. The problem was e Roger Viti was especially friendly, helpful and courteous helping out when the car was returned due to a problem after maintenance. The problem was easily resolved. Thanks Roger! More

I have been coming here for many years, and have always been satisfied either good service. been satisfied either good service. More