Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
833 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 833 reviews
March 05, 2019
Read, re-read, and re-read again...!! Once upon a time, a good name meant a lot. A buyer could trust what was said by a sales person, because of the reputation of the business. Think aga Once upon a time, a good name meant a lot. A buyer could trust what was said by a sales person, because of the reputation of the business. Think again...bait and switch is still alive and well. WATCH OUT! More
by Weary Car Buyer
Employees Worked With
March 05, 2019
DARKO Very nice dealership And very friendly people Margaret and Phillip was very helpful.I would recommend the anybody who is looking for in your yours car Very nice dealership And very friendly people Margaret and Phillip was very helpful.I would recommend the anybody who is looking for in your yours car More
by Darko
Employees Worked With
March 04, 2019
Such a great experience Jackson was a big help in purchasing my vehicle, very friendly, cool and understanding person! Strongly recommend it here. I’ve had multiple bad exper Jackson was a big help in purchasing my vehicle, very friendly, cool and understanding person! Strongly recommend it here. I’ve had multiple bad experiences looking for a car but here it was so different and thats thanks to my good friend Jackson. More
by Dame
Employees Worked With
Jackson Jolicoeur
March 01, 2019
Giorgi Went above and beyond and got me the car i wanted. will tell all my friends and famiky to go see Vince. Very nice guy to do business with. Went above and beyond and got me the car i wanted. will tell all my friends and famiky to go see Vince. Very nice guy to do business with. More
by GG
Employees Worked With
Vince Balachia
March 01, 2019
Thankful Vince went above and beyond my expectation and I am very thankful. I will tell all my friends and family to come see Vince to by there cars. Vince went above and beyond my expectation and I am very thankful. I will tell all my friends and family to come see Vince to by there cars. More
by Giorgi
Employees Worked With
Vince Balachia
February 28, 2019
What An Experience Both Aimee and Dora were AMAZING.. The amount of Energy and Attention they offered to make sure I got the car I wanted. I'm forever Grateful. The best Both Aimee and Dora were AMAZING.. The amount of Energy and Attention they offered to make sure I got the car I wanted. I'm forever Grateful. The best part of my visit was the willingness to help , They help me get prepared before I arrived to the location, and even upon my early arrival Amy and Dora set the stage the deal was done and I took home a beautiful car with some much needed speed . My five star rating of this place and these people are no joke. Will recommend to all my contacts for a service unmatched. Great Job ladies I appreciate you. More
by De'Lanio
Employees Worked With
Aimee Godinez, , Dora Recendiz
February 26, 2019
Nice people! Good experience! I had a good experience buying a car! ( surprise ) lol and the staff was very helpful and friendly! I love my new car it’s a beauty! Thanks 🤓 I had a good experience buying a car! ( surprise ) lol and the staff was very helpful and friendly! I love my new car it’s a beauty! Thanks 🤓 More
by Prius 4
February 25, 2019
Exceptional Sales Experience My wife and I drove a couple hours to search out a gently used X5. We found the perfect choice at Napleton Aston Martin. Our salesman, Steven Miller My wife and I drove a couple hours to search out a gently used X5. We found the perfect choice at Napleton Aston Martin. Our salesman, Steven Miller, contacted me a few days before, provided a walk around video of the SAV, and kept in touch with us as the weekend approached. The vehicle was just as described. He made us feel as though we were his most important client, even though the vehicle we were purchasing was a fraction of what other cars on the lot cost. Dora Recendiz made the financing low pressure and was quite accommodating. We received a fair trade and paid a fair price. The dealership staff were all very friendly and they made us quite comfortable. A great experience indeed. More
by Fernando
Employees Worked With
Steven Miller, Dora Recendiz
February 25, 2019
Ecstatic Simple easy and I am very happy. They where very patient with me as I had some stuff to move around . I will and am telling all my friends and family Simple easy and I am very happy. They where very patient with me as I had some stuff to move around . I will and am telling all my friends and family to go see Vince. After agreeing to the numbers and waiting to get all paperwork situated he sat and chatted with me and made the buying purchase even more enjoyable as he made me fill like a part of the family. Just great. Thank you again Vince More
by Crusing
Employees Worked With
Vince Balachia
February 23, 2019
!Margaret! :) I cannot say enough about my experience at Napleton Aston Martin, especially working with Margaret Puzanowska, she's just fantastic. We had a great co I cannot say enough about my experience at Napleton Aston Martin, especially working with Margaret Puzanowska, she's just fantastic. We had a great conversation while working through the process, talking everything from weather to family; cant praise her enough. My time with Dora Recendiz was limited but also just as great. A companies true greatness is reflected in its employees, and these two are proof. Thanks again for everything, mom loves the car! :) Dust More
by Dusty
