Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Ben was great and worked hard to get the deal done Thanks for making thing happen for me Good place to get a car from Thanks for making thing happen for me Good place to get a car from More

My service advisor Joanne was very knowledgeable and had the vehicle repaired and back to us on time as promised . Thanks Joanne for the great service!! the vehicle repaired and back to us on time as promised . Thanks Joanne for the great service!! More

Had a great service experience on 12/22 at Napleton's in Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She prov Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She provided excellent customer service from greeting me upon arrival, keeping me updated on status of my car & going over everything that was done. I will personally request her for my next Service appt! More

Napletons arlington heights was an amazing experience. I bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and def made it work to what I wanted. Johnathan was knowledgeable and took his time. More

Ricardo was such a great salesman he helped me pick out the right car for me definitely looking forward for him to help during my next visit the right car for me definitely looking forward for him to help during my next visit More

Ricardo was a great guy helping me out with any concerns and questions I had about cars. I appreciate his time and effort for helping me! and questions I had about cars. I appreciate his time and effort for helping me! More

I brought my 2014 Malibu into there dealership and I was in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealer in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealership to friends in the future More

I worked with Jasmeet Nath. She was excellent, friendly, honest, kind, and helped me a lot by choosing the perfect car. I highly recommend working with Jasmeet if you want to purchase your dream car. honest, kind, and helped me a lot by choosing the perfect car. I highly recommend working with Jasmeet if you want to purchase your dream car. More

I came in for a simple recall on the airbags. It ended up being a total of 4 appointments spanning over a 10 week period to get my airbags replaced. When I made the original appointment I was clear on what I being a total of 4 appointments spanning over a 10 week period to get my airbags replaced. When I made the original appointment I was clear on what I needed, and I made the appointment for a week away so they could get parts. They did not order parts and I was not called, so I was sent away and called back in a week later. On appointment 2, I waited 5 hours when I was told it would take 2 hours. Then I found out that only the passenger side airbag was replaced. They claimed to have ordered the correct parts, but recieved 2 passenger side airbags. They assured me that it wouldn't be long before they could finish. Over a month later I had to call them to see if my part was in. The following day they managed to find the time to call me back. They claimed that they ordered it but had no idea when it would be there. 2 days later I was called to make another appointment. This time I was told 1.5 hours, but 3 hours later the job still isn't done. They claimed the part was faulty and they needed to order a new one. Amazinging it only took 2 days for the part to arrive and finally today I have working airbags. Needless to say I will not be returning to this dealership for anything in the future! More