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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arlington Heights, IL

4.1
142 Reviews

141 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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April 22, 2022

Had an issue with a seal after 70k miles that fell under my warranty. Called them up had an appointment a few days later. Work was done and completed same day More

by T.ruckad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Multeri
Apr 24, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, T.ruckad! Please let us know if there is ever anything else we can assist you with. Regards, Marta Nilles Customer Relation Manager Napleton's CDJR 630-782-9300 x2378 marta.nilles@napleton.com

April 06, 2022

I wish I could give 1 star to this dealership. Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Ap More

by nicoler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcin Kalita
Apr 08, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Nicoler, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (847) 298-0900 and we will do our best to make this better. We hope to hear from you soon.

Aug 24, 2022 -

nicoler responded

Marta helped clear this issue along with the Service Manager. Not that it should have to come to this or for anything bad to happen in the first place, but Marta was extremely helpful in ensuring that me and my car were taken care of in the end.

March 26, 2022

Great dealer they have the best cars in there showroom great staff I got my oil change there fast service More

by OM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Gentry, Marcin Kalita
Mar 29, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Om, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2022

Had my truck serviced here last week, the people that work here really care! From the guys in part through to the gal in the cashier department. Alan Weissman in service was so professional and thorough More

by dorflersmeats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Weissman
Feb 05, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!

January 29, 2022

Miguel assisted me very well. 10/10. Super pleased with my care. Would definitely work with him again. More

by Aliyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Martinez
Feb 01, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello Aliyah, we're happy to hear you had such a positive experience with Miguel! Feel free to reach out to us if you need anything. Have a wonderful day.

January 22, 2022

I had an excellent experience. Miguel was very patient & responsive and went above and beyond with any questions or special requests I had. Will highly recommend this place for anyone wanting to purchase a More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Jan 25, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Jess, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 05, 2022

I worked with Jon Grant in service. Jon was very knowledgeable and helpful with the repair that was needed on my car. He kept me informed from start to finish. I would highly recommend this dealersh More

by lipp7kids
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Grant
Jan 08, 2022 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Lipp7kids! Please let us know if there is ever anything else we can assist you with. Sharnae Leachman Customer Relations Manager Napleton Arlington Heights Chrysler Dodge Jeep Ram Napleton Off Lease (847) 298-0900 EXT 211 Cell (224)-704 5717 sleachman@napleton.com

December 02, 2021

Absolutely the worst service department I have ever worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. I More

by dcontorno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcin Kalita
Dec 04, 2021 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Dcontorno, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, please reach out to us at (847) 298-0900 Ext 211 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you. Sharnae Leachman Customer Relations Manager Napleton Arlington Heights Chrysler Dodge Jeep Ram Napleton Off Lease (847) 298-0900 EXT 211 Cell (224)-704 5717 sleachman@napleton.com

September 04, 2021

I left my Dodge Journey at Napleton's Arlington Heights center for a repair a couple of days ago. Alan Weissman was very helpful. Everything was fixed very quickly. Thank you so much. More

by Farid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Weissman
Sep 08, 2021 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Farid, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 30, 2021

They a wonderful group of professional people that they do an outstanding job on my mini van!!! I wouldn't go anywhere else for service! More

by Berowskikim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al in the service department, Marcin Kalita
Aug 13, 2021 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We hope everything was handled to your expectations, Berowskikim. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Thank you so much for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for service! Regards, Marta Nilles Costumer Relation Manager Ed Napleton CDJR 60-782-9300 marta.nilles@napleton.com

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