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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arlington Heights, IL

4.3
156 Reviews

156 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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October 26, 2023

The service department is very friendly and communicates well. Joanne helped me with my service appointment and was very helpful throughout the entire process. She had me on my way in no time. More

by sromo006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thanks for sharing your recent service experience with us, Sromo006! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

October 25, 2023

The service from Joanne Stickles was very helpful. She was kind and kept me informed of the status of my repair at all times! Loved working with her! More

by Janetracina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickles
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Janetracina! We hope we can continue to be of service to you down the road! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 25, 2023

This review is for Alan Weissman. Very helpful and professional. Many thanks for his friendly attitude to the customers. Quick and quality service was provided to my car. More

by sgotman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcin Kalita
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Sgotman! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 24, 2023

If you need your car serviced at Napleton, request Joanne Stickels as your service writer. She is the best service writer at Napleton because with her many years of service in the auto industry, she has ext More

by gj18zz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Oct 26, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Gj18zz! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

October 24, 2023

I came in for service recently and was helped by Joanne Stickels. She was very helpful and had a great attitude. she greeted me with a smile and had an answer for all of my questions. She definitely pushed More

by cgwizdak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Oct 26, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

October 24, 2023

I spoke with Joanne Stickles and she was very courteous, friendly and helpful. She answered all my questions with patience. I appreciated her input. More

by mmaggiaco
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joanne Stickles
Oct 26, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thanks for sharing your recent service experience with us, Mmaggiaco! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

October 21, 2023

THIS REVIEW IS FOR JOANNE STICKELS. MY JEEP HAD A RECALL FOR REPLACEMENT OF CATALYTIC CONVERTER. ALL OTHER DEALERS WERE UNABLE TO GET THE PART. WITHIN DAYS, JOANNE NOT ONLY GOT THE PART More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOANNE STICKELS
Oct 24, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Leo, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

October 20, 2023

JOANNE STICKELS, VERY FRIENDLY AND HELPFUL. I HAD A CHALLENGING PROBLEM WITH MY CAR AND SHE KEPT AT IT UNTIL THAT PROBLEM WAS SOLVED. MULTIPLE VISITS, BUT SHE HANDLED EVERYTHING AND ALL IS NOW More

by JOKEN772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcin Kalita
Oct 23, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Joken772! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Napleton Arlington Heights CDJR 630-941-4300 ext 2378-2355 angela.rivera@napleton.com

October 19, 2023

Joanne Stickels was very helpful and friendly. Will definitely come back! Great service. Thank you More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickles
Oct 21, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Margaret, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 18, 2023

Great experience and service! Joanne was very helpful and friendly and made everything go smoothly. More

by beckyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Oct 19, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Beckyw, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Napleton Arlington Heights CDJR 630-941-4300 ext 2378-2355 angela.rivera@napleton.com

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