Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

I came in for service recently and was helped by Joanne Stickels. She was very helpful and had a great attitude. she greeted me with a smile and had an answer for all of my questions. She definitely pushed Stickels. She was very helpful and had a great attitude. she greeted me with a smile and had an answer for all of my questions. She definitely pushed my experience to 5 stars. More

I spoke with Joanne Stickles and she was very courteous, friendly and helpful. She answered all my questions with patience. I appreciated her input. friendly and helpful. She answered all my questions with patience. I appreciated her input. More

THIS REVIEW IS FOR JOANNE STICKELS. MY JEEP HAD A RECALL FOR REPLACEMENT OF CATALYTIC CONVERTER. ALL OTHER DEALERS WERE UNABLE TO GET THE PART. WITHIN DAYS, JOANNE NOT ONLY GOT THE PART MY JEEP HAD A RECALL FOR REPLACEMENT OF CATALYTIC CONVERTER. ALL OTHER DEALERS WERE UNABLE TO GET THE PART. WITHIN DAYS, JOANNE NOT ONLY GOT THE PART BUT SERVICED IT WITHIN A FEW DAYS, COMPLETING MY RECALL. I WANT TO PRAISE JOANNE FOR GOING ABOVE AND BEYOND. More

JOANNE STICKELS, VERY FRIENDLY AND HELPFUL. I HAD A CHALLENGING PROBLEM WITH MY CAR AND SHE KEPT AT IT UNTIL THAT PROBLEM WAS SOLVED. MULTIPLE VISITS, BUT SHE HANDLED EVERYTHING AND ALL IS NOW I HAD A CHALLENGING PROBLEM WITH MY CAR AND SHE KEPT AT IT UNTIL THAT PROBLEM WAS SOLVED. MULTIPLE VISITS, BUT SHE HANDLED EVERYTHING AND ALL IS NOW WELL. THANK YOU, JOANNE. More

Joanne Stickels was very helpful and friendly. Will definitely come back! Great service. Thank you Will definitely come back! Great service. Thank you More

Great experience and service! Joanne was very helpful and friendly and made everything go smoothly. Joanne was very helpful and friendly and made everything go smoothly. More

This review is for Joanne Stickles she is an asset to the company. Very helpful, kind and extremely knowledgeable. She was very patient and took the time to answer my questions in detail. I have not exper company. Very helpful, kind and extremely knowledgeable. She was very patient and took the time to answer my questions in detail. I have not experienced this kind of customer service anywhere for years she is so refreshing. More

I bought my truck from a different dealer because when I came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for a oil change and tire rotation. They took forever , they say they are short staffed but I see a lot of people just walking around drinking coffee.I was already waiting 2 hours and people that got there after me left before me. One other person had an oil change that I was here before and he left before me too. It’s not like I had a serious repair, so ridiculous . It took the service dept over 3 hours to do an oil change and tire rotation , it is insanely frustrating. Good thing I didn’t buy the truck from here because imagine how long that would have taken. Stay away from this dealer if you value your own time. More

I'm very disappointed specially i made appointment for todays visit two weeks ago. This van working every day your incompetence cost me money. I call two weeks in advance and asked for appointment , arriv todays visit two weeks ago. This van working every day your incompetence cost me money. I call two weeks in advance and asked for appointment , arrived 30 minutes before time to respect your time and you give me excuses, this van is my tool what's supposed to make money not sit in the service waiting on diagnostic. More