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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arlington Heights, IL

4.1
142 Reviews

142 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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November 29, 2023

The Napelton dealership the service people are always very nice very accommodating very respectful explains what’s happening with your service More

by tiffanyrenee1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thanks for sharing your recent service experience with us, Tiffanyrenee1973! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Napletonn's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

November 11, 2023

Great experience, very fast 1 day turnaround for service issue on my compass. Joanne stickles was very polite and communicative, will be coming back highly recommend her. More

by Developedrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne stickles
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Developedrealty! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

November 10, 2023

Brought my Jeep in for service and Joanne helped me. She was great on keeping me updated on my vehicle. The service was great! I highly recommend Joanne as your service consultant. Thank you for taking More

by jimmy74racer
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joanne
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Jimmy74racer! Please let us know if there is ever anything else we can assist you with. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

November 10, 2023

Purchased car here 2018. Always receive excellent assistance.. Julian Feliciano helped find an answer to a non-car issue and found correct business to assist us. Bruce/Beth More

by bandb1961
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Feliciani
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Bandb1961! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

November 07, 2023

I had to jump start my Pacifica and then go to Arlington Dealership. Without an appointment Joanne was able to allow a new battery within 2 hours. Great job and I am grateful for her fantastic help. More

by Jasladd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Jasladd! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

October 26, 2023

The service department is very friendly and communicates well. Joanne helped me with my service appointment and was very helpful throughout the entire process. She had me on my way in no time. More

by sromo006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thanks for sharing your recent service experience with us, Sromo006! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

October 26, 2023

Joanne Stickels has been our service advisor since we started bringing our fleet vehicles there a few years ago. She is always responsive and communicative. We are never left wondering what is going on w More

by Skip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels, Steven Parnow
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Skip, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

October 25, 2023

The service from Joanne Stickles was very helpful. She was kind and kept me informed of the status of my repair at all times! Loved working with her! More

by Janetracina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickles
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Janetracina! We hope we can continue to be of service to you down the road! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 25, 2023

This review is for Alan Weissman. Very helpful and professional. Many thanks for his friendly attitude to the customers. Quick and quality service was provided to my car. More

by sgotman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcin Kalita
Dec 14, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Sgotman! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206

October 24, 2023

If you need your car serviced at Napleton, request Joanne Stickels as your service writer. She is the best service writer at Napleton because with her many years of service in the auto industry, she has ext More

by gj18zz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Oct 26, 2023 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Gj18zz! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

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