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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
142 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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142 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
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September 15, 2016
Excellent customer service! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! More
by msibo
Employees Worked With
Doug Sklut, Douglas Adams
September 06, 2016
Douglas Adams is the MAN!!!!! Since the moment that i stepped into the dealership i was treated like family, Everyone that works there is amazing and ill gladly come back to see ev Since the moment that i stepped into the dealership i was treated like family, Everyone that works there is amazing and ill gladly come back to see everyone and especially Douglas as well. Thanks Douglas for the car wash and free oil change and also getting my key to unlocking my tires your the MAN!!! brotha. More
by chefndamakin
Employees Worked With
Douglas Adams
August 02, 2016
Good Service response Had a problem with my Chrysler convertible and Pete Sidorowicz analyzed the difficulty and fixed my issue quickly to get me back on the road with a mi Had a problem with my Chrysler convertible and Pete Sidorowicz analyzed the difficulty and fixed my issue quickly to get me back on the road with a minimum of delay. During my short visit to the dealership Doug Adams approached me in the coffee shop to ask if there was anything he could do for me so I wanted to let folks know how helpful these two individuals were while I was there! More
by convertible5050
Employees Worked With
Douglas Adams, Pete Sidorowicz
June 15, 2016
Stay away Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something n Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something now. This is far from my only issue. How about the time I took it in prior to a road trip for an oil change. Didn't find out until after returning that the filter was not tight (oil in driveway). Dealership advised they tightened it...and topped off. Got home and checked the oil...still low!! (2 quarts!!) Seriously, stay away. I had trouble in service with both the adviser Jerome and Director of Service...Pete Sidorowicz. Do what I should have done in the first place and buy from Field's Jeep. Seriously, stay away. More
by Adrian
Employees Worked With
Mario & Pete Sidorowicz
April 10, 2016
Service department This dealership is always a pleasure to deal with . Polite and knowledgable staff, always eager to please . Brought my 2015 Journey in for a routine This dealership is always a pleasure to deal with . Polite and knowledgable staff, always eager to please . Brought my 2015 Journey in for a routine oil change on April 9th , Ryan Kelly the service advisor was very helpful. He pointed out a service recall on the spot , took care of my oil change and a multi point inspection . At the end of it all , I was told by Ryan that he had taken care of my oil change at no charge as a customer loyalty oil change. Great job & Thank you Mark U More
by Murban71
Employees Worked With
Ryan kelly
March 19, 2016
Great Eric Marcum has always helped my family. We are very satisfied, and will continue to take our viechles to Napletons's because of his great customer se Eric Marcum has always helped my family. We are very satisfied, and will continue to take our viechles to Napletons's because of his great customer service. Thank you, Esmeralda Camargo More
by Esmeralda
Employees Worked With
Eric Marcum
February 09, 2016
Great service! Nice guys! Great service! These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the pla Great service! These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the place!! More
by Jack Tu
Employees Worked With
Douglas Adams, Jody Adams
January 11, 2016
perfect service perfect customer relationship They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleto They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleton is always with me. More
by serozo
Employees Worked With
Edward Shifman
December 18, 2015
Doug Adams was great . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was rep . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was repaired. More
by gpete8801@aol.com
Employees Worked With
Douglas Adams
September 15, 2015
Terrible service experience Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings. First told that one of the bearings was not in stock so van would not be done later the same day. Next told that one of the new bearings was damaged so it would not be finished on Saturday. After several broken promises regarding when vehicle would be finished, it was finally done after 5 working days! And this was for replacement of one of the most common wear items for one of the most popular minivan sold in the country. Parts department was incompetent for not having the parts in stock. The service department was incompetent for not being able to schedule the work or get it done in a reasonable timeframe and customer service department was incompetent for repeatedly lying about when the vehicle would be done. The fact that they provided a rental/loaner for 2 days does not compensate for the terrible service provided a this establishment. More
by mgraze
Employees Worked With
Andy in service
