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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
142 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
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December 12, 2017
Great Guy. Great Dealership. Contacted David about purchasing running boards for my wife's 2017 Grand Cherokee. Explained that it was going to be a surprise Christmas gift for he Contacted David about purchasing running boards for my wife's 2017 Grand Cherokee. Explained that it was going to be a surprise Christmas gift for her. David help on this was way beyond belief. He not only help find the correct running boards, he helped schedule to have them installed. He contacted the wife to convince her to let me drop it off for a free check up. The next day when we went to pick the vehicle up, he kept her occupied so it could be brought inside. She was beyond surprise. Everyone at the dealership kept a great surprise. I will always go here for service or maybe my forth new car. Way to go David and Napelton's. More
by THall
Employees Worked With
David Rich
November 22, 2017
Service Recall Scheduled a recall on my Jeep which is at least 6 so far in the past few years. I arrived for my appointment time and was told they don't have the pa Scheduled a recall on my Jeep which is at least 6 so far in the past few years. I arrived for my appointment time and was told they don't have the parts to fix the the problem. Why schedule a time for a recall fix if you don't have the parts; it is not hard to put the part aside for the scheduled customer recall? I was rudely informed that they don't have the part and was not approached in a professional manner just yelled at across the service entrance. No apology and request to set-up a new time to fix their recall issue. I called to have a discussion with the service manager and was informed that he would call me back in 5 minutes; well it is over 3 hours later and I have not had anyone call me back. The recalls are because of their issues and they choose to treat customers in a negative manner. I would have provided a zero star rating if that was an option. More
by MARK J
Employees Worked With
Jerome Udit is excellent.
July 30, 2017
Service department deception Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rot Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rotors in front, shocks, all fluids flushed, and cabin, engine filter replaced. I declined service for a second opinion since I just had brakes done in front a few months prior. I went to local shop where they check front brakes said they had a lot of life left and the rotors were also good. They said however they never inspected my rear drums because they needed to be heated to remove them so they didn't even bother to do it at napelton. My back brakes did need replacement. As for the fluids they were all ok and the shocks also were good. This dealer tells you to replace and service everything not covered by warranty over $2000 worth of work they said I needed. I do not recommend going here. More
by Richard
Employees Worked With
Johnathan sheets mechanic, Jerome Udit
March 10, 2017
Ram promaster van These guys know their stuff. Robbie Adams was great saleman and management very helpful too. I would strongly suggest anyone looking for a good deal o These guys know their stuff. Robbie Adams was great saleman and management very helpful too. I would strongly suggest anyone looking for a good deal on a Ram Promaster van come here! More
by Jason
Employees Worked With
Robbie Adams
March 04, 2017
V I P treatment So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and friends in for cars. I will be buying at this dealership again thanks to all who were so nice to me bam!! More
by 777stuart
Employees Worked With
Jerome Udit great guy, Douglas Adams, Jody Adams
February 26, 2017
Just can not get it right Three trips to the service department and my 2015 RAM 1500 was still broken. Witnessed a large disagreement between two employees which made me just w Three trips to the service department and my 2015 RAM 1500 was still broken. Witnessed a large disagreement between two employees which made me just want to leave instead of trading in my truck for a new one. I told myself that I would never return in 1/2016 but I was sucked in again in 1/2017. Among other things the interior of my 2015 RAM was dirty as I had delivered to them clean and the loaner was on empty.Was told to bring it back with fuel in it or $5.30 per gallon would be charged to me,so they had fuel on me for the next person to burn up. Also a macho man salesman bumped into me and was rude and just walked on with out saying a word.Thanks. More
by Bob Green&Gold
Employees Worked With
Jody Adams
December 16, 2016
Really helpful folks, positive experience This dealership really seems to care about customer satisfaction. We appreciated all the time they've taken with us, the information they've provided, This dealership really seems to care about customer satisfaction. We appreciated all the time they've taken with us, the information they've provided, and the personalized service More
by John 17
Employees Worked With
Douglas Adams, Bill Ioannitis
December 10, 2016
great customer service Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales associate that my past oil change package would carry over to my new vehicle, which i was told today doesnt by a service rep. I purchased the package 1 month before trading in my last vehicle so i was quite upset to pay so much for a multi-visit oil package to not be able to use it. Doug worked with us to come to a compromise. he really turned a really bad situation to a great customer service experence. More
by Chris
Employees Worked With
Douglas Adams
October 22, 2016
Amazing staff I have gone here a few times for service and always treated with respect and always willing to work with you on price for the best deal around. I have gone here a few times for service and always treated with respect and always willing to work with you on price for the best deal around. More
by Grean2@
Employees Worked With
Erica Bucaro
September 15, 2016
Excellent customer service! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! More
by msibo
Employees Worked With
Doug Sklut, Douglas Adams
