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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
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February 12, 2019
Fantastic diagnostic work on an electrical issue w my tailga Brought my '12 JK in for a tailgate locking issue that I couldn't figure out. I had another dealership try to sell me on the TIPM or a half dozen othe Brought my '12 JK in for a tailgate locking issue that I couldn't figure out. I had another dealership try to sell me on the TIPM or a half dozen other things for bookoo dinero.... Learned about Napleton via Jeeps on the Run and took it in. Took several hours, but they found the short. A simple splice patch and I was good as new for just a couple hundred bucks rather than nearly $1,000+... Major tip of the hat to the service department! More
by TrivialDig
Employees Worked With
Austin Hobday
February 06, 2019
Great dealership Excellent service department, friendly and They Strive, to make you a satisfied customer. The management really goes out of there way in service dep Excellent service department, friendly and They Strive, to make you a satisfied customer. The management really goes out of there way in service department and related areas to get the job done right. More
by Eric.larson0
Employees Worked With
Doug Adams
January 03, 2019
worst service ever 2018 CHRYSLER PACYFICA rusty hood was there twice they took photos, then call them 5 or more times every time they said someone will call you back and 2018 CHRYSLER PACYFICA rusty hood was there twice they took photos, then call them 5 or more times every time they said someone will call you back and take care of this. One guy from service show me pic that my car is not the only one there is A LOT MORE with rust !!! Now is more than 2 months still waiting :( More
by Jack
Employees Worked With
Jose+ few more
January 01, 2019
Like Family❣️ Having bought three Jeeps from Napleton, they must be doing something right. We have a Jeep Latitude 2014, Jeep Patriot 2016 and Jeep Compass 2017! Sa Having bought three Jeeps from Napleton, they must be doing something right. We have a Jeep Latitude 2014, Jeep Patriot 2016 and Jeep Compass 2017! Sales and a fair price are important, but services makes customers keep coming back. We were sorry to learn that Scott left Napleton, but happy to know that Jerome has stayed. Employee longevity is important. It helps build a feeling of family. I was disappointed not to see Doug Adams at our last visit. I hoped that he was on vacation, but didn’t see him listed under staff. It would be a major loss to Napleton not to have him. He is so efficient and friendly. More
by Patricia Hastings
Employees Worked With
Marquis Singleton, Mario Gentry, Jerome Udit, Paul A. Dome, R J Caudill
December 17, 2018
Quality service, very helpful and knowledgeable Brooklyn was very considerate to me as a customer and made sure I got the help I needed. Very positive experience. I’ve never had one bad experience c Brooklyn was very considerate to me as a customer and made sure I got the help I needed. Very positive experience. I’ve never had one bad experience calling in. More
by Roaddogg1999
Employees Worked With
December 17, 2018
The Bear Service I've Got The service on my jeep was phenomenal. Good service fair price and great people. I enjoy coming here because they work hard to earn my money The service on my jeep was phenomenal. Good service fair price and great people. I enjoy coming here because they work hard to earn my money More
by Jeep123
Employees Worked With
December 17, 2018
Awesome customer service I’m not really one to leave a review whether good or bad. But just had tell someone about the awesome help I received earlier today from an angel. I’m not really one to leave a review whether good or bad. But just had tell someone about the awesome help I received earlier today from an angel. More
by Chrisjay
Employees Worked With
November 27, 2018
customer service Marcin Kalita is one of the worst associates this dealership has. He not only gave me the worst customer service I have ever experienced but also had Marcin Kalita is one of the worst associates this dealership has. He not only gave me the worst customer service I have ever experienced but also had the need to be super disrespectful. I can't believe this dealership has someone like this man working for them. I will be taking all my business to another location because of the service I received from Marcin. More
by dem1014
Employees Worked With
Marcin Kalita
June 25, 2018
Service Review I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and th I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and the turnaround time was fast. Answered all of my questions and made good recommendations. More
by pat92788
Employees Worked With
Ray, Jonelle Long
June 03, 2018
Purchase Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always wi Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always with a smile and great attitude! More
by Traveltotennessee
Employees Worked With
Ray Slivka
