Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

I have continued to go to this dealership and I don’t know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge me money. I was just there today for a faulty gas tank/ gas pump constantly clicks when trying to fill up. And they said they tried to get gas and it didn’t take any gas. I was at half a tank and when I talked to the service advisor Emiliano . He said it was full. That was the issue I struggle to get gas and I explained this to them multiple times. They waste your time and take your money. Stay away!!!! More

Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this dealer again, they lost a customer for sure. More

Probably one of the best dealer shops I have shopped with in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business he in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business here. Highly recommended. More

This is my 3rd Jeep from Arlington Heights CDJR. Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else More

Allan Weissman in Service was kind and professional and thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me to return for my future service needs although not the closest dealer in my area. Overall satisfying experience and will return as needed. More

Whenever I need to come in Joanna is always so happy and helpful. She try’s to make the wait as easy and simple as possible helpful. She try’s to make the wait as easy and simple as possible More

Wanted to give a shout out to our sales advisor, Alan Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and f Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and feel he is knowledgeable and extremely considerate. We have confidence when we bring our car in and that means a lot. He is sensitive to having cars repaired in a timely fashion. He has a great personality...thoughtful, knowledgeable and funny! Carol S. More

My star rating is for the service department, specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a customer whose vehicle is in the shop. Steven Parnow is the service department manager. He also deserves recognition for being involved in the repair of my truck. Without these 2 on my side, I am not confident that Stellantis would have provided the parts this year. While I may not be the biggest fan of Stellantis and their ability to supply their dealers with parts. I 100% trust the service department at Napleton's Arlington Heights CDJR to keep our fleet on the road. More