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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arlington Heights, IL

4.3
156 Reviews

156 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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August 06, 2025

Giving one star because I can't give zero or negative stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever to More

by no screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not naming names
Aug 08, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

No screen name, We sincerely apologize that you did not have a better experience. Please know we take our customers concerns very seriously. It's important that we have an opportunity to address the overall situation you've described. We cannot locate any information of yours in our customer database. This being said the concern is, we will not get the chance to properly resolve this matter for you. However, If you can please call into the dealership so we may better rectify this for you, that would be most appreciated. (847)-298-0900 EXT 19212. We look forward to hearing from you. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

Aug 08, 2025 -

no screen name responded

I went to your website's contact us section and left a much more detailed message (I referenced it in the message above), and left my email address and phone number. I also got a confirmation that the message had been sent, along with a message saying someone will reach out to you soon. Still have not heard back

July 29, 2025

Alan weissman is a very nice guy and took good care of my me and my mom's van More

by berowskicaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan weissman
Jul 30, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Berowskicaitlyn! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 24, 2025

If your looking for a Great Service Advisor, look no farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know w More

by Paramedic911Rescure
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Weissman
Jul 25, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2025

My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

by jeffsr1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hadziahmetovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Youseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Allegretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Jeffsr1961! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 18, 2025

My name is Luis Badillo and this dealership is great and the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. More

by lbadillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Weissman
Jul 20, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Lbadillo! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 18, 2025

The service that I get from napleton Jeep at Arlington heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. More

by saf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Saf, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 331-979-2821 marta.nilles@napleton.com

July 14, 2025

Excellent assistance from Joanne Stickels in service department. Kept me informed of issues and progress in service work. Joanne was very helpful. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Jul 16, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Larry! Please let us know if there is ever anything else we can assist you with. Thank you again for the great review! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 13, 2025

Came in for a quick oil change and had the pleasure of working with Chris Bogyo. He was professional, courteous, and made the entire process easy and stress-free. Chris kept me updated, explained everythi More

by nicole b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bogyo
Jul 15, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Nicole, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2025

Alan was polite efficient and friendly. Explained everything perfectly. Happy to have my Wrangler taken care of here. I was even offered a free duck for my dashboard! More

by Tuco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jul 12, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Tuco, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

July 10, 2025

Brought my jeep in today for oil change, battery for key fob and a red light for engine. Joanne told me I also had a free tire rotation still. No issues with the engine light, thanks god. Great ser More

by kevin4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Jul 11, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Kevin4510! Please let us know if there is ever anything else we can assist you with. We are always more than happy to assist you if anything else comes up. Take care! Regards, Angela Rivera Customer Relations Manager Napleton Arlington Heights CDJR 847-481-8411 angela.rivera@napleton.com

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