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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,527 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,527 reviews
October 18, 2023
This review is for Joanne Stickles she is an asset to the company. Very helpful, kind and extremely knowledgeable. She was very patient and took the time to answer my questions in detail. I have not exper company. Very helpful, kind and extremely knowledgeable. She was very patient and took the time to answer my questions in detail. I have not experienced this kind of customer service anywhere for years she is so refreshing. More
by ackavic
Employees Worked With
Joanne Stickles
October 13, 2023
Knew what I wanted was in and out in no time. However rushing to get out I never received copies of my paperwork. Stopped back in was told they would email it. 5 months later and I still don’t ha However rushing to get out I never received copies of my paperwork. Stopped back in was told they would email it. 5 months later and I still don’t have it. More
by Incognitogrlie
Employees Worked With
John Norton
October 05, 2023
I bought my truck from a different dealer because when I came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for a oil change and tire rotation. They took forever , they say they are short staffed but I see a lot of people just walking around drinking coffee.I was already waiting 2 hours and people that got there after me left before me. One other person had an oil change that I was here before and he left before me too. It’s not like I had a serious repair, so ridiculous . It took the service dept over 3 hours to do an oil change and tire rotation , it is insanely frustrating. Good thing I didn’t buy the truck from here because imagine how long that would have taken. Stay away from this dealer if you value your own time. More
by mattlowery1525
Employees Worked With
Marcin Kalita
September 28, 2023
This five-star review is for Joseph Youseph, From the moment I walked into the dealership, Joey was incredibly welcoming and attentive. He guided me through the test drive, explaining the vehicle's perf moment I walked into the dealership, Joey was incredibly welcoming and attentive. He guided me through the test drive, explaining the vehicle's performance and technology features along the way. His expertise and enthusiasm for the cars he sells were evident. He is a hard-working young man. When it came time to finalize the deal, Joey worked diligently to ensure that I received a fair price for my trade-in. He went the extra mile to make sure I was satisfied with every aspect of my purchase. Overall, my experience with Joey was exceptional, and I couldn't be happier with my Wagoneer L. More
by MSG13
Employees Worked With
Joseph Youseph
September 26, 2023
I do NOT recommend purchasing a vehicle from this dealership. My sales person was great, but the GM has been horrendous to deal with. I purchased a used vehicle (2022 Kia with 26k miles on it) from t dealership. My sales person was great, but the GM has been horrendous to deal with. I purchased a used vehicle (2022 Kia with 26k miles on it) from this dealership. Within 24 hours, the car broke down on the highway and had to be towed to the nearest Kia dealership to be serviced. After it sat in service for 2 weeks, I was notified that the part that was necessary for the repair could not be ordered and they had no timeline on when I may get my vehicle back. I notified Napleton of all of these issues as soon as I was made aware. I asked that they take the car back as a return. They said they would only take the car back if I purchased an additional vehicle through them. They didn't have any vehicles in their inventory that suited my family's needs that I felt comfortable purchasing. They refused to let me return the vehicle outright, so I opted to keep my vehicle under the condition that they cover my first month's payment. It has now been over 4 weeks without my vehicle and Napleton only offering to cover 1/4 of the payment on a vehicle that I haven't even had since it was purchased. It is going to be an additional 2-3 weeks before I get the vehicle back. The GM feels he is being "generous" with his offer. STAY FAR AWAY FROM THIS DEALERSHIP!!!!! More
by bjones
Employees Worked With
Disa Degrazia
