Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Looking to cheat you! I wish I had read the reviews for this dealership before I drove four hours one way to purchase a new 2020 Jeep Grand Cherokee. I was impressed that t I wish I had read the reviews for this dealership before I drove four hours one way to purchase a new 2020 Jeep Grand Cherokee. I was impressed that they used every dealer scam I have ever heard of. After the test drive they pulled out the four square technique. I kept trying to discuss MSRP and incentives and they would not get off of what payment I could afford. They offered me $9000 for my 2016 Jeep Cherokee Trailhawk. Although I thought it was an insulting offer kept my mouth shut. I informed the sales manager that I had two dealerships offer me $14000 earlier in the week so he would need to step up. The next scam was posted on the windows of all the new cars. They charge $2500 for a dealer installed safety package which includes Nitrogen filled tires, a set of lug locks for the tires, a years worth of oil changes and car washes for life... It's funny but true. So in the end I was there to buy a car with a $40,000 MSRP before incentives and negotiations. Their advertised price was $32000. I emailed Brooklynn and Armi three times to confirm that the advertised price on the internet was the actually price. They both assured me the price was the price but they were obviously lying. Through the negotiations they wanted me to pay $800 per month for 60 months (which is $42K) or $700 for 72 months which is 52K ($20,000 more than advertised sale price and $12K over MSRP!) The sales manager was unwilling to let the car go for anything less... I truly feel bad for the people that fall for their tricks. I was willing to walk away and drive four hours home with a lessoned learned. I would guess a lot of people do not because they don't know better. Shame on you! More

Awesome car buying experience! Staff was friendly prices were great! I drove over 3 hours to do business here I would recommend Arlington Heights, Napleton’s CDJR to anyone! were great! I drove over 3 hours to do business here I would recommend Arlington Heights, Napleton’s CDJR to anyone! More

Shady advertising/business practices. Doesn’t listen to the customer and flat out lies. Please...read on! Came in and test drove a used 2019 Toyota and sat down for the pricing. Specifically asked for a b the customer and flat out lies. Please...read on! Came in and test drove a used 2019 Toyota and sat down for the pricing. Specifically asked for a breakdown of the vehicle price, taxes and license/registration/etc. when salesman (Tyler) returned guess what, he had ZERO of that information. Just that magical monthly payment. Tyler even wrote down what numbers I wanted yet returned with none of them? Strike 1. Then the monthly payment was over $100 more than what I figured prior to going in. I went to leave and the salesperson went back and stated the manager wanted to meet me and his job was on the line. Well he was a nice guy so I sat and waited. Instead of meeting the manager like he said he lied and didn’t return with the manager. Lying to the customer, wonderful practice STRIKE 2. What he did do is return with my breakdown I originally asked for...well kind of. He had the vehicle price and a re-certification fee of $3500?!?!? No wonder they didn’t want to give me the breakdown. It’s not like it’s a certified used Toyota because they are not a Toyota dealer and come on...$3500?!? What exactly is a re-certification fee and what did you do that cost $3500 in a vehicle that is only 1 year old? I’ll tell you what they didn’t do for that $3500, fix the 2” tear in the leather. That was another $1,000 fee on the breakdown. I did tell Tyler that the tear bothered my decision so I’m really not upset about that but come on, disclose that when you present the numbers like I originally asked for. What happened to “used car prices plus tax, title, license and $300 doc fee that is in the dealers fine print. Where is the $3500 re-certification fee?? STRIKE 3. Advertised a 2019 used Toyota at one price to get you in and then plays games with the numbers hoping you don’t look at the breakdown. My experience is why everyone should always ask for a breakdown. I don’t blame Tyler because I’m sure it was just the people deciding the numbers for him telling him what to do but come on, if the customer asks for a breakdown from the get go, LISTEN! If management didn’t give him the breakdown then tell management the customer asked for it. Returning without ANY of the information I asked for just made Tyler look bad and made it look like the customer requests mean nothing to him and/or the dealership. Then don’t LIE to get the customer to sit back down. That part I do blame on Tyler. If you are going to tell the customer that the manager wants to meet them and return without the manager it’s clear that it was just a stall tactic. Lying is never a good look. I had a cashiers check for more than 60% of the purchase price of the vehicle, a loan lined up on my own if their financing was too high and proof of insurance. So needless to say I was ready to buy. Napleton’s...you really struck out on the deal. More

Joanne Stikels was wonderful! I had a tricky situation while I was in Illinois last month and she helped me with getting me a ride and making sure my car was fixed as soon as possible! She is very custome while I was in Illinois last month and she helped me with getting me a ride and making sure my car was fixed as soon as possible! She is very customer focused and I cannot thank her enough for her understanding and professionalism. More

Customer service was outstanding! I've been researching and car shopping for a 2020 Jeep Wrangler and the experience at Napleton's couldn't have been better! They made every step of th I've been researching and car shopping for a 2020 Jeep Wrangler and the experience at Napleton's couldn't have been better! They made every step of the process easy and I drove away with the Jeep that I wanted at a great price. Thank you team! More

The most dishonest and deceiving selling practices I visited Napleton’s Arlington Heights Crysler Dodge Jeep Ram dealership five times: - Day one: received advertising email with invitation to check a I visited Napleton’s Arlington Heights Crysler Dodge Jeep Ram dealership five times: - Day one: received advertising email with invitation to check a car from the dealership(Ms. Brooklynn Colacino), did a test drive, received and accepted the offer, just before proceeding with finance aspect of the deal was told:- “Sorry, car is sold”. It was a lie #1. - Day two: received a phone call and email from Ms. Armi, Customer Care Manager at Napleton's CDJR. Apologizing for misunderstanding and stating that car still available and asking to come and finish the purchase. Visited the dealership and after an hour of waiting, was told by Mr. Andrew Ramus that somebody left a deposit for a car and it cannot be sold to me. It was a lie #2. - Day three: received a call from Mr. Mason Schweinzger (who actually a decent person) that car was not sold and waiting for me. Visited the dealership, proceeded with a finance adviser Mr. Jeff Malecek who sold me an extended Mopar 48 months warranty for a car and stating that this warranty starts after manufacturer warranty expires ( this car had 4 years existing manufacturer warranty). Later called warranty provider and was told that warranty starts at the day of a sale. So, intentionally a redundant warranty was sold to me with misleading and deceiving statements about starting day of the warranty. Lie #3. - Day four: called a dealership about seeing Mr. Jeff Malecek to cancel the warranty policy. Was told, that he is at work and will be able to see me. 20 min. later visited the dealership and was told by General finance manager that Mr. Jeff Malecek is not at work. Lie#4. - Day five: Visited a dealership, canceled the warranty, discussed with a manager Mr. Andrew Ramus and Mr. Jeff Malecek about wrong price of the vehicle in the financing documents and additional charges for services and products which I never requested (some kind of useless warranties and care programs) , received acknowledgment from both of them that cost of the vehicle in the financing documents is higher by $1000.00 then negotiated price for the vehicle. Mr. Andrew Ramus promised to issue and mail a refund check. Lie #5. As you can see it was a painful experience, full of dishonesty and lies. Everything you discussed with this dealership employees need to be in writing , 99% of the their verbal statements and promises are lies. Need to check every line and number in the paperwork. They WILL try to deceive you. More

As a first time car buyer, Robert made the process as easy as possible for me. He was super accommodating made sure he got me the best rate. He was just as dedicated as I was to making sure i was happy w easy as possible for me. He was super accommodating made sure he got me the best rate. He was just as dedicated as I was to making sure i was happy with the price and the car. 12/10 i would recommend him to anyone buying a car. More

Very very professional and very very helpful he is a star employee. Know if he good be in the service Department when I need to go that would be GREAT TOO star employee. Know if he good be in the service Department when I need to go that would be GREAT TOO More

Was looking for a good value on a used car. I found what I was looking for and what I had to spend. I enjoyed my purchasing experience and the staff was pleasant and helpful. I would recommend Arlington Chr I was looking for and what I had to spend. I enjoyed my purchasing experience and the staff was pleasant and helpful. I would recommend Arlington Chrysler Dodge to friends and family. More

I'd give no stars if possible..brought my car in for a recall this morning ..drove 32 miles round trip in rush hour traffic plus the 4 tolls I had to pay for a service appointment set up over a week ago a recall this morning ..drove 32 miles round trip in rush hour traffic plus the 4 tolls I had to pay for a service appointment set up over a week ago at which time I was told would take 5 to 6 hours. Got there to be told we have no loaner for you..you have got to be kidding..not only that but the attitude was oh well sorry..do you want to wait for your car, I'll try and push you to the front of the line...really! Like who the heck is going to sit there for 5 hours. Not to mention I have a situation which I explained when I made the appointment that it was imperative that I have a loaner to get home as soon as possible and was assured it would be taken care of. NOT!! I have had so many problems with this dealership and am continually disappointed not to mention just plain pissed off today! Please.note I HAD to choose an employee to submit this review. This has no reflection on the person I chose ..never met him More