Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Liars Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and price and when I got there, the vehicle had been sold 2 weeks ago and the price wasn't valid either. I had emails between myself and a representative from the dealership where I asked multiple times about the vehicle and the price. Each time I was told it was but I kept asking to make sure. When I asked the salesman why the representative lied, he said he didn't like, he just "evaded" the truth. Unbelievable. Do yourself a favor and go somewhere else. Update...I knew I would get the standard "reply" from them based on the other poor reviews. I am now also being bombarded with automated emails from their "service manager". I replied to these emails and let them know what I experienced and yet they continue to send me more emails even though I unsubscribed. You are just a number to them. Find a dealer that will actually LISTEN to you. More

STAY AWAY! DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff a DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff and GM will dodge your calls, and do anything to avoid you. Will NEVER recommend a Napletons dealship ever again. More

Just bought my 2019 FRC lifted RAM 1500 here at Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! More

Too Bad a Negative-Star Rating is not an Option To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renega To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renegade Trailhawk. Upon initial inspection, it was clear that the previous owner was a heavy smoker. The interior of the vehicle reeked of cigarette smoke; a significant fact omitted on the dealership’s website. Also, the interior of the windshield had a smoky film in which someone drew a xxxxx and testicles, an unmistakable detail clearly ignored by the person who drove the vehicle from its location on the lot of the dealership to the curb for our inspection. The stench emanating from the interior of the vehicle was so repugnant, we did not test-drive the vehicle. Then, matters got progressively worse. A representative from the dealership reached out to me and made promises that were not fulfilled. In correspondence, I left seven voicemails and messages to five different people, none of which returned my calls. Conversations with dealership representatives gave manifest indications that I was lied to on multiple occasions by multiple people, perhaps to dissuade us from returning to the dealership and discovering the truth. My initial inclination was to write a detailed online review, but out of respect for Mr. Ed Napleton as the principal owner and caretaker of the dealership that bears not only his name but that of his father and grandfather since 1931, I submitted a certified letter to his attention. What I received was a phone call from General Manager Andrew Ramus on 17 Apr 2020. When I gave him an assessment of my experience, Mr. Ramus feebly responded that they have a lot of young people working at the dealership. To accept Mr. Ramus' explanation would be to accept the notion that young people inherently tell untruths. I can overlook an occasional misstep, but to have seven messages not returned and be lied to repeatedly is a cultural phenomenon that cannot be laid at the feet of having young employees. More

Erin and Sean were nice to work with. I am loving my new Jeep Grand Cherokee. Will definitely return when it is time for a new one Jeep Grand Cherokee. Will definitely return when it is time for a new one More

I did not meet with the person listed. I’m still trying to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. More

Deceptive Lies! This Dealer will provide an add online and when it comes to the closing, they will require you to buy contracts up to $3000 more. I did not want the c This Dealer will provide an add online and when it comes to the closing, they will require you to buy contracts up to $3000 more. I did not want the contract but was told it was required for they needed to "Support Their Shop" - This is not going to be the last they hear from me. More

Kyle Ferrintino was at superb selling my mom her new 2020 Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as well. She is super wonderful with excellent communication skills More

Misleading Advertising, would not honor advertised price Tried to purchase a vehicle for their advertised price. After confirming the availability, they refused to honor the price and instead wanted to incr Tried to purchase a vehicle for their advertised price. After confirming the availability, they refused to honor the price and instead wanted to increase the price. In my opinion, this is clearly deceptive advertising designed to get you to call them and then pull a switcheroo. Stock #J7870, Price $29,212 advertised on Autotrader, their website, and others. More

Absolutely HORRIBLE! Doesn't follow thru on things promised. I traded in a Wrangler in August (8 months ago and was supposed to get a partial refund on the extended warranty on that vehicle. It wasn promised. I traded in a Wrangler in August (8 months ago and was supposed to get a partial refund on the extended warranty on that vehicle. It wasn't sent in for refund then, wasn't sent in for refund couple months later when I called to follow up, not the next time I called, not the nice time I called, not the next time I called... And I still don't have the refund. Been dealing with 10 different employees so far and I'm either told that they'll have the proper person call me back or they'll call me back or they'll get the refund processed. Yet here I sit with no refund after 8 MONTHS!!!! AVOID this place looks it's the plague!!!!!! More