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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
June 12, 2020
I am very disappointed with the service. It's been 3 weeks and I still don't have my trade-in car paid off. I have had to make one payment already (on a trade-in). I don't even have the car anymore. I weeks and I still don't have my trade-in car paid off. I have had to make one payment already (on a trade-in). I don't even have the car anymore. I've never bought a car before with so many loose ends. They promised a second set of keys...I haven't seen it yet. They said they would give me a certain amount for my trade-in, they ripped me off. When you call in, you get transferred around, you get a voicemail, and never any assistance. I am very unsatisfied with this car dealership and I definitely will not be buying from here in the future. More
by JenniferDammen
Employees Worked With
Douglas Tincu , Julio Ruiz
June 11, 2020
The pricing on their website is VERY deceitful. The price they list with dealer discounts is not what you’ll pay. They didn’t ask what I wanted just pushed what they wanted to sell. The manager wasn’t much b they list with dealer discounts is not what you’ll pay. They didn’t ask what I wanted just pushed what they wanted to sell. The manager wasn’t much better. I overheard two other conversations while I was there beCause you wait a lot and I could hear other sales folks getting yelled at. Go elsewhere. More
by cmgeary
Employees Worked With
Julio Ruiz
June 10, 2020
Alyssa was an amazing saleswoman! She guided me through the entire process and introduced me to the service advisor as well for when I come back. I met Andrew also, who's the General Manager. He was very p the entire process and introduced me to the service advisor as well for when I come back. I met Andrew also, who's the General Manager. He was very professional and helpful, which I appreciate especially during these times. Everyone was very kind, but I'm mainly blown away with the Grand Cherokee I purchased. Lightly used, great warranty, great deal. Thanks Napleton! More
by strautsflowerj
Employees Worked With
Alyssa Clayton, Andrew Ramus
June 10, 2020
Overwhelmed with happiness after working with Tyler! I mean come on, is there a sales person on the planet THAT truly happy? He's magical. Thanks for hooking me up with my new wrangler, Tyler! mean come on, is there a sales person on the planet THAT truly happy? He's magical. Thanks for hooking me up with my new wrangler, Tyler! More
by williamsemtenn
Employees Worked With
Tyler
June 10, 2020
Q was amazing to say the least it took a little whirle Q was amazing to say the least it took a little whir le to complete but it was worth the wait and im so happyn Q was amazing to say the least it took a little whir le to complete but it was worth the wait and im so happyn More
by gomezetto
Employees Worked With
Marquis Singleton, Andrew Ramus
June 08, 2020
Terrible Customer Service by Sales Management and staff. They don't return phone calls. I have left several voicemails and called numerous times but Andrew and the salesman Simon are avoiding me. If they They don't return phone calls. I have left several voicemails and called numerous times but Andrew and the salesman Simon are avoiding me. If they couldn't deliver what they promised me is one thing but not having the basic customer service skill of returning phone calls is what infuriates me the most. I could go on longer on how unprofessional Andrew and Simon are but that would deter from the point I'm trying to make from this review. If you want to retain a customer or a make a new customer, you need to have good customer service. This dealership and this manager specifically do not have it. More
by Jeep Shopper
Employees Worked With
Simon, Andrew Ramus
June 04, 2020
We found a car we were interested in purchasing if upfront. We live about an hour away, was recommended to this place. It was a bit out of our price was and was told over the phone they would drop it upfront. We live about an hour away, was recommended to this place. It was a bit out of our price was and was told over the phone they would drop it down and we had no worries. Fast forward driving an hour there. We were told the price was firm and we were thrown out of their store. HORRIBLE CUSTOMER SERVICE! Called again today twice and the first person said they could get the price down and then another person said that we're asking for is fair but they can't do it. The car had two dents and multiple scratches. And the stereo didn't work too. Keep in mind I'm 18 years old looking to buy my first car for a high price and was offering to pay the original price including tax title and license and was still denied. Horrible service and communication, no one ever go here. I definitely do not recommend. They lie to get you to come in and persuade you to buy you a car for an asking price that isn't reasonable. Don't come here unless you want a snotty dealership to try to take all your money. They've called me a liar are completely ignorant to negotiation. Also trying to get us to spend over 9k during a pandemic where many people have a hard time with money! HORRIBLE DEALERSHIP More
by beki witt
Employees Worked With
Other Employees :
Marquis Singleton, Mario Gentry, Lizbeth Puntos, Armi Matienzo, Vanessa Mhango
June 02, 2020
Not impressed with customer service. My husband is in the market for a new truck. We found one on Car Gurus that he was interested in. I read reviews on the dealership to make sure they were reputable before market for a new truck. We found one on Car Gurus that he was interested in. I read reviews on the dealership to make sure they were reputable before driving 4 hours to look at the truck. Upon noticing many unfavorable reviews, I advised my husband to call the dealership to inquire about 'hidden fees" and price changes (many consumers complained about a $1495.00 hidden dealer fee). He spoke with Charne who advised him that she could not disclose price of vehicle. She also said there were several pending offers on the truck. Interesting since the truck has been for sale for 28 days, and the day we call there are several pending offers. Are we buying a house or a truck? We asked her to call back tomorrow with an update on the "several pending offers". We shall see. I will update my review.... Update...we had called and talked to Sharne on a Wednesday. On Thursday, we did get a phone call from mason. My husband and mason played phone tag in the morning. My husband was finally able to speak to him about 10am. We shared our concerns on speaker phone about availability and hidden fees. Mason assured us the truck was available. I explained my husband was taking 1/2 day off from work and we were driving 4 1/2 hours to buy it. We discussed fees. There is a $1500 dealer fee and a $2500 certified preowned fee. Mason was upfront with those. We negotiated price of truck before we left town. We agreed to drop the dealer fee and agreed on a selling price. We texted with mason a few times on our way to Chicago. At one point on our drive to Chicago, mason texted and said he was done for the day, but any salesman could help us when we arrived. About a half an hour later, he texted and said, “never mind, I’ll be here. Just ask for me upon arrival.” Well.....we arrived and he came out with a couple sets of keys in his hand and explained to us that the truck we just drove 4 1/2 hours for and texted about had SOLD! OMG! Are you kidding me! My poor husband actually thought he was kidding. I was waiting for him to say, “just kidding!” Nope! They sold it! I was livid because this was exactly what all the reviews said they did. Mason said they don’t hold vehicles. Okay, then tell us that. Or call us on the road and tell us, so we can turn around. Plus, you don’t buy a vehicle and drive it off the lot in 30 minutes. There is a process! It takes time! So...long story short...mason offered my husband a different truck for same price. It was not the color he had wanted originally, but we did purchase it. The truck is nice and my husband is happy with it. Mason was apologetic of the situation. He was a nice kid. He had to put up with me and my temper tantrum. I was probably more angry with myself for reading the negative reviews and and still driving to this dealership. I was fairly warned. Now...finance guy, Doug. He needs a New job. Unfriendliest sole I have ever dealt with. In 2020 we have purchased a camper and 2 vehicles, so we know what we are doing. I wouldn’t sign the contract until I saw the numbers. He said, “they are on the last page”. I told him, “not a problem, let’s pull out the last page.” Good thing I did. There was a $750 dealer fee added. I disputed it. He argued it. We refused to pay it. We had our arrangement worked out with mason in advance. Doug had to redo the contract. It took a whole 5 minutes to reprint. His attitude got even worse after this episode. All in all, I wouldn’t make a long drive to do business here. If local, sure, they have good cars. Mason is a good kid that sadly saw my wrath of disappointment. I would ask for a different finance guy. I would not sit in a room with Doug and go through the paperwork again. More
by AnnetteF
Employees Worked With
Mason
May 31, 2020
worst dealer i ever visit. last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the d last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the door price with all the fees and they told me it is gone be 10000 $ .And he told me go look on other cars and come back when I am ready to buy a car . I bought a car same day at different dealer. More
by tadeuszmaciej
Employees Worked With
not listed
May 20, 2020
The absolute worst car buying experience I’ve ever had. I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I’m buying, it took over 4 hours before I was able to leave. For all my military veterans using USAA car buying service, don’t be fooled. This place does not work well with USAA, and because of that I was not able to use my pre-approved loan from USAA unless I was willing to wait several days. I needed to leave that same day. Now I’ve been waiting on my paperwork to get my truck registered (that was purchased Jan 23) and the only thing I need is a certificate of title. This is where I tell you all, please do not leave the dealership until you have been helped with EVERYTHING you need. Once you purchase your vehicle and leave, the customer service goes straight into the gutter. I have been calling everyday starting 2 weeks ago and I was transferred everywhere except to the person I needed to speak to. Once I was able to reach the right person, they were sick and no one else could be of any assistance. The only person who was helpful was Armi. Everyone else was useless. Now I wanted to hold off on writing this review, but now the temporary tags I was given have expired and I still can’t get my vehicle registered because the dealership STILL hasn’t provided me or the DMV with the necessary paperwork to register my vehicle. Now I’m stuck driving to work with expired tags and hoping I don’t get pulled over. Thank you Arlington Heights, I hope to never deal with you all again. To everyone else, use caution when dealing with this place.again my truck was purchased Jan 23! More
by B.k.rainford
Employees Worked With
Edgar Luciano, Razzak, Rita, Amiee Simmons
