Napleton's Arlington Heights Chrysler Dodge Jeep Ram

***EXTREMELEY FRUSTRATED AT THEIR SHADY PRACTICES*** I ***EXTREMELEY FRUSTRATED AT THEIR SHADY PRACTICES*** I went to the dealer on Saturday after I scheduled an appointment the day before with a salesma ***EXTREMELEY FRUSTRATED AT THEIR SHADY PRACTICES*** I went to the dealer on Saturday after I scheduled an appointment the day before with a salesman that they randomly assigned. I asked the person on the phone that I'm interested in the Honda Civic and he said "great!". They did not let me know that someone else had already locked it in and had dibs on it! I went to the dealership, was given the keys and everything seemed great! I drove it around, went to the mechanic to have it checked, went back to the dealership and sat down to do the paperwork to purchase the car all for them to tell me it had JUST BEEN SOLD TO A FAMILY MEMBER OF AN EMPLOYEE THAT HAD DIBS ON THE CAR and nobody in the dealership told me in the first place before going through the hassle. Isn't it ironic that it so happens that the car just got sold when I had booked an appointment, test drove, went to the mechanic, sat down to do the paperwork just for the dealer to tell me 30 minutes in, "aahh sorry it just got sold to someone else" who wasn't even at the store at the time. RIDICULOUS. The employees were very unhelpful after this, I had to confront them in order for them to find me another car and the GM of the dealership never called me back when I left him a voicemail about my unpleasant experience. More

Great experience at Napleton. These guys were honest and made sure I was completely satisfied with my Wrangler purchase. I would certainly buy another car from them. made sure I was completely satisfied with my Wrangler purchase. I would certainly buy another car from them. More

I called and talked to Jesse R about a Compass. He was awesome, very knowledgeable and answered my 1000 questions. I started off looking for used but switched to new. awesome, very knowledgeable and answered my 1000 questions. I started off looking for used but switched to new. More

Went into to test drive a Caravan. Told the salesman I wasn’t interested in buying that day, just wanted to test drive and needed to think about what vehicle I wanted. Sales manager got involved no matter wasn’t interested in buying that day, just wanted to test drive and needed to think about what vehicle I wanted. Sales manager got involved no matter how many times I said I wasn’t buying. Refused to tell me the price of the vehicle, just gave me monthly payments. I had outside financing set up, I don’t need to know what their estimated monthly payments were. I needed to know the price of the car. I know what payments would be based on what I was told by my financing source. Absolutely refused to negotiate price or give me a price. Just horrible. More

Ryan, Mike, & Hitko are amazing!! I am INLOVE with my new 2020 Jeep Sahara. Thank you for being so friendly and listening to what I wanted. 2020 Jeep Sahara. Thank you for being so friendly and listening to what I wanted. More

Great experience got a new 2020 Chrysler Pacifica thanks to julio and Joe recommend doing business with them thank you so much for. A good deal to julio and Joe recommend doing business with them thank you so much for. A good deal More

If you’re wanting to go somewhere with ease and CREDIBILITY and actually cares about you- come here. Fantastic service. Andrew the manager and his sales lady (so kind) Alyssa took care of me as if CREDIBILITY and actually cares about you- come here. Fantastic service. Andrew the manager and his sales lady (so kind) Alyssa took care of me as if I’m family. Couldn’t be more pleased with my experience. These two are the ones to ask for. You’re welcome in advance! I purchased a 2020 RAM Larami More

Got a 2013 Honda Civic for my Grandson Julio was great very nice Gad the car pulled up and cleaned for us to test drive Very professional salesperson very nice Gad the car pulled up and cleaned for us to test drive Very professional salesperson More

Bait and Switch!!!! Had a test drive set up, verified with Lizbeth via phone and email 4 hours before the scheduled test drive. I show up, and they can't find the car!!!! Had a test drive set up, verified with Lizbeth via phone and email 4 hours before the scheduled test drive. I show up, and they can't find the car!!!! How on earth does a car get misplaced at a dealership. They had no history of the vehicle being bought, but they had no idea where it was. But don't worry, they had older models with more miles for more money that they tried to sell me on.... BAIT AND SWITCH. Place is a giant cluster filled with un-welcoming staff that leave you standing on the sidewalk with your hands in your pockets. Will never be back. More

If you are thinking about buying a Dodge or Jeep, stay away from Napleton's Arlington Heights Chrysler Dodge Jeep Ram. They are old school bait and switchers, with the bait being internet adds and pricing away from Napleton's Arlington Heights Chrysler Dodge Jeep Ram. They are old school bait and switchers, with the bait being internet adds and pricing they have no intention of meeting, and the gamesmanship continues in the finance office, even if you force your their hand on the fraud game on the front end. RUN, don't walk from this place! Evidence: 1st pic - the bait, 2nd Pic - the attempt to charge me 53K, and even after I called them on the bait and switch, the Sales Manager offers to honor the price if I buy the Safety Package, 3rd Pic - the Safety Package pricing for reference. When I asked "so you are not going to sell me this car at your advertised price"? He said he couldn't do that, but could do it if I bought the Safety Package. I told him that he couldn't do this kind of thing, marketing (baiting) one price, and then switching the pricing when somebody comes in. They tried to claim the pricing included certain incentives you had to qualify for, like first responders, etc. (which we were); it had nothing to do with it! They show a 7K Napleton discount, and then the rebate incentive which is a documented $4250 from Chrysler, there was no other "asterisks" shown. When I again called them on it, he told me they all do it, referring to other dealers. That's where he is wrong. The others hide that "their price" includes rebates in them, and that much of the discount is not from them, and then they play from that deck when you arrive. These guys actually show you their supposed discount, and the mfg rebate seperate, and of course as a customer, you go to the dealer that is 50% better in discount - then then they attempt to pull it off the table. When I told them I was going to report this, and got up and left, they chased me to my car, and told me "Our GM will honor the price". So I foolishly went back in. 7 hours later, the finance guy takes another shot at getting me to sign the beginning paperwork without even seeing the bill of sale, or good faith estimate. When I tell him I am not signing anything until I see the numbers, he prints out the "deal sheet", and imagine this, the $2500 increase is back! His topline price is now 48K again, and when you take off the rebate, he is at about 45K, and of course, he is taxing me at the higher number. Almost worse than this, he comes at me with 5.9% for an interest rate - I haven't paid that in 20 years...I am a triple AAA for God's Sake. I remind him that I told the sales manager I was taking the .9 financing, and he begins the dance on the rebates, trying to claim they were mutually exclusive. When I asked him to provide me the terms that include those caveats, he attempts to "show me" - I told him to print them, he instead printed his finance doc with lose wording on the subject. These guys are borderline crooks. They played the same games with me 3 years ago, and if you check their reviews, you will see it repeated over and over...RUN TO ANOTHER DEALER! https://www.arlingtonheightscdjr.com/new/Jeep/2020-Jeep-Grand+Cherokee-a0ec11ba0a0e0ae8084f5a29f90116b6.htm More