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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
October 06, 2020
Bait and switch on 10/2/2020. They must have programmed their internal internet to display higher prices than their external internet quotes. They never honor any quotes they send you. Lame old school sale their internal internet to display higher prices than their external internet quotes. They never honor any quotes they send you. Lame old school sales tactics. Damaged my trade-in while inspecting the bottom of the car and didn't replace back the shroud. Ignored my complaint for reimbursement for the tow expense. Filed a complaint with Chrysler customer service center. They lost the sale. I will never do business with this dealership again. More
by Scott S
Employees Worked With
Jerry Lopata, Lupe
October 01, 2020
Dealership added over 10,000 in fees that they did not have answers for. Don’t buy from here SM is a jerk. Sales person Costas did not listen. Needless to say I did not buy from napleton have answers for. Don’t buy from here SM is a jerk. Sales person Costas did not listen. Needless to say I did not buy from napleton More
by Jarz1964
Employees Worked With
Sales manager , Mario Gentry
October 01, 2020
Place is terrible a complete scam! Do not believe a word they say!! No regard for anyone's time or $. Ashamed I ever went there. they say!! No regard for anyone's time or $. Ashamed I ever went there. More
by Bulldog
September 30, 2020
Tried purchasing a Ram 2500 from Gb and then Justin. It took 16 emails with Gb to figure out he may have never sold a car before. They still did not have any other numbers ready. Then I dealt with the "m took 16 emails with Gb to figure out he may have never sold a car before. They still did not have any other numbers ready. Then I dealt with the "manager" Justin. Well he's not really the manager because his excuse was he was waiting on the manager. Still took 24 emails of excuses. Still no prices. They claimed they take care of customers at their location first. I get that. But I had been trying for 5 days to just get prices/payments. In the amount of time they wasted responding to my emails they could have talked to the manager. They had my information. Gave them down payment info/terms I wanted and credit score. They wanted me to fill out a finance app to get a price. I Would have purchased the truck that weekend had they given me clear information. Even tried calling multiple times with no calls returned. I feel I worked harder on this potential sale then their failed attempt. Then on day 6 I get a message that the truck is sold. Odd part is they had 4 on day 1. My advice is this. It's 2020. Not every person wants the stereotypical car buying experience. I have bought my last 4 vehicles online. Once terms are decent I will come in and check out the vehicle and buy it. Instead they prefer to be the butt of every used car salesperson joke. The general manager must be just as bad if this is all allowed to go on under his watch. Be very leary. Lots of bad reviews of shady deals. More
by josh
Employees Worked With
September 26, 2020
Jesse did a fantastic job helping me buy my first car. He was honest, thorough, and incredibly kind. I felt like I got the best deal! Great guy 5 stars was honest, thorough, and incredibly kind. I felt like I got the best deal! Great guy 5 stars More
by Jimmydaly13
Employees Worked With
Jesse
September 18, 2020
We purchased a vehicle on August 6th 2020 1st off we were lied to about the internet pricing as I contacted the dealership prior to our visit and they reassured us that the pricing was correct NOT !!! We did lied to about the internet pricing as I contacted the dealership prior to our visit and they reassured us that the pricing was correct NOT !!! We did end up purchasing a new vehicle as we drove nearly 4 hours to get there however, from the minute the papers were signed it was like we did not exist. They would not return phone calls, emails etc. I finally got Chrysler Corporation involved because I have been unable to drive our vehicle since Sept. 5th due to the fact the dealerships temporary plate expired and my states Motor Vehicle Dept. have not received the License and Plate Application in which the Finance Dept. insisted was sent out 4 weeks prior NOT !!! So Chryslers 5th attempt to contact the dealership got resolution and all the documents I needed. The documents were not even sent until Sept. 8th. So my title and plates were just processed by Dept. of Motor Vehicles on Sept. 16th but still not legal to drive. So I will be lucky to be able to drive it by the end of Sept. legally and we have already made a payment. BEWARE GO ELSEWERE !!! I could list names but why bother wouldn't get a response anyways still waiting for return calls and emails. More
by HEMI
Employees Worked With
Marcin Kalita
September 11, 2020
To the Napleton Team -This dealership was very To the Napleton Team - This dealership was very unprofessional and has no integrity. Worked with a specific car salesman for multiple days and was To the Napleton Team - This dealership was very unprofessional and has no integrity. Worked with a specific car salesman for multiple days and was informed that once the 2020 scat pack widebody was delivered to the lot I would be informed, due to the initial car I was looking to purchase was sold Tuesday 09/08/2020. Once GB went on vacation Lupe and Victoria were no help at all and could not answer any questions pertaining to the vehicle. Lupe informed me that she would send me her contact info as well as pictures of the car and she never sent any information and once I informed her that I would finance with my bank she was of no assistance. Victoria provided contact info but once I reached out to her via text she never responded. Salesmen informing me that a manager would get in contact with me and a manager did not give me a call until almost 72 hrs later, just to inform me that the car was sold. Only to inform me that another car was available that has no rebates nor deals attached. More
by BJ21
Employees Worked With
Lupe, Victoria
September 01, 2020
Daniel was amazing to work with. As a fellow muscle car lover, he was easy to get along with and helped us find the right vehicle. Seamless and easy, and a super nice guy. Great customer service, and I w lover, he was easy to get along with and helped us find the right vehicle. Seamless and easy, and a super nice guy. Great customer service, and I would highly recommend him to anyone. More
by Muscle Car Lover
Employees Worked With
Daniel
