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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
December 05, 2020
Great customer service from the moment you walk in to the moment you leave! Especially from a gentleman named Ricardo! He was exceptionally professional and accommodating to me and my wife's needs moment you leave! Especially from a gentleman named Ricardo! He was exceptionally professional and accommodating to me and my wife's needs More
by Cmn429169
Employees Worked With
Ricardo
December 05, 2020
First time buying a car from a dealership and I was lucky enough to work with Pedro! Great guy and made my experience very easy! I suggest you visit him for any future purchases! I’m very happy with my Jeep enough to work with Pedro! Great guy and made my experience very easy! I suggest you visit him for any future purchases! I’m very happy with my Jeep! More
by alexix.herrera
Employees Worked With
Pedro Salgado
December 05, 2020
Excellent service!! Well rounded team and staff. The sales rep was excellent and addressed all the concerns. Will highly recommend to buy Jeep/Ram and dodge. Sales Rep. Jasmeet sales rep was excellent and addressed all the concerns. Will highly recommend to buy Jeep/Ram and dodge. Sales Rep. Jasmeet More
by Andy
Employees Worked With
Jasmeet Kaur
December 03, 2020
I brought my 2014 Malibu into there dealership and I was in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealer in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealership to friends in the future More
by Ryan
Employees Worked With
Steve Parnow
December 01, 2020
I ‘d brought my Ram ProMaster 2017 for motor replacement. My vehicle never had any oil or fluid leaks before that . After motor replacement there were oil and antifreeze leaks. They fixed antifreeze leak and My vehicle never had any oil or fluid leaks before that . After motor replacement there were oil and antifreeze leaks. They fixed antifreeze leak and said that everything is fine. But I still saw a oil leak . After next inspection they found power steering fluid leak. Dealership refused to take responsibility to correct problem, saying I should pay for it. During the motor replacement mechanic accidentally hit power steering connection and why it was leaking fluid. They said that that 400,000 miles on odometer and anything is possible. But before change the motor , there were no any leaks. Management of this dealership is suck. When I brought my van for oil change by appointment, they always move my van out on parking lot, where it set for 45-60 minutes. When I asked them why we set appointment, they always said we can’t do it. I do not recommend to anyone to bring your vehicle for service to Napleton’s Chrysler. Do not waste Your time and money. More
by Dynamo Express, Inc
Employees Worked With
Marcin Kalita
November 30, 2020
I worked with Jasmeet Nath. She was excellent, friendly, honest, kind, and helped me a lot by choosing the perfect car. I highly recommend working with Jasmeet if you want to purchase your dream car. honest, kind, and helped me a lot by choosing the perfect car. I highly recommend working with Jasmeet if you want to purchase your dream car. More
by Savana
Employees Worked With
Jasmeet Nath, Chris Schei
November 28, 2020
Informed buyers - do yourself a favor and take your business elsewhere. Good ole "bait and switch..." I called with specific stock and VIN # for a new vehicle was I was interested in and assured they w business elsewhere. Good ole "bait and switch..." I called with specific stock and VIN # for a new vehicle was I was interested in and assured they would hold the vehicle for the two hours it would take me to travel to their location only to be called back twenty minutes into my trip and told the Jeep Gladiator I was interested in was taken to another shop earlier in the morning for a "lift kit" and was not available for sale (this was Saturday, 11/28/2020). I was told several other similar Jeep Gladiators were "in transit" and similarly priced. Should have listened to my gut and turned around. I made the trip and instead of speaking with "Justin," I was referred to Brendon who was very polite and at least aware of what I was interested in. After an hour of back and forth with someone I presume to be his manager, I was told they would not be able to honor the vehicle's listed price due to some "stacked rebates" I wasn't eligible for, one of those being my credit score being "too good." During this "process," I was actually asked for my credit card so he could take my credit card into his manager with my counter offer to show I was serious! True story and no, I absolutely did not turn over my credit card. I finally left after requesting a sales order with the broken down numbers and instead of the sales order, he brought me "Bryce." Bryce didn't even have the decency to look me in the eye man to man when he tried telling me they were sticking to their figure that was approximately $2,000 more than their advertised price. I wasn't interested in paying for locking lug nuts, "door edge protection," or some "care package," specific to their dealership. No trade on my end, I had money to put down, and I was more than willing to pay their FULL advertised price. Pretty straight forward if you ask me. BUYER BEWARE- Demand a sales order that breaks down what you are paying for, get EVERYTHING in black and white, and sign nothing. I will NEVER go back to that Stealership and would strongly discourage anyone else from doing business at Arlington Heights Napleton Jeep. More
by jdsax85
Employees Worked With
Bryce, Justin, and Brendon
November 27, 2020
Shakers Brown was incredibly proficient and knowledgeable made for a incredibly purchasing experience. I wouldn’t made the purchase of it wasn’t for him. made for a incredibly purchasing experience. I wouldn’t made the purchase of it wasn’t for him. More
by xglasss
Employees Worked With
Shakeel Brown
November 26, 2020
Pedro and Merlin were especially helpful throughout the entire sales process while we were deciding on and buying our vehicle at Napleton. Truly no pressure even when I decided at the last minute to test entire sales process while we were deciding on and buying our vehicle at Napleton. Truly no pressure even when I decided at the last minute to test drive yet a few more SUVs. definitly worth the drive from the city to deal with them. More
by Lions family
Employees Worked With
Pedro Salgado
