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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
December 31, 2020
I'm writing this on behalf of my husband, which was actually swindled by the Napleton dealer located in Arlington Heights, IL. It all started when my husband saw a 2019 Armada for roughly 28k. We had actually swindled by the Napleton dealer located in Arlington Heights, IL. It all started when my husband saw a 2019 Armada for roughly 28k. We had appointment for Saturday, December 26, 2020, we were greeted immediately. The receptionist called a salesperson to meet with us. We are now sitting down and talking to the salesperson Abdul O. My husband confirmed with Abdul that he was interested in 2019 Nissan Armada. He got the keys and escorted us out to the lot to look at it and to take a test drive. Everything is going good but as we all know when you start talking money everything goes left. First of all they tried to sell him all these packages, like inspecting the vehicle that we are purchasing, um why? we are sure the vehicle was inspected before the dealership bought it from a rental company but oh wait, the expense is passed on to the buyer...hmmm and then there was a total of about $7k worth of extra packages that was trying to be passed to the buyer, my husband...however my husband told the salesperson he did not want anything but what they called the Napleton package and was told everything else would be removed from the purchase price. My husband had a set monthly payment that he wanted and he had a trade. The salesperson Abdul O. called the lien holder for the trade to see what the payoff would be. The payoff was $4300 and so Abdul went to finance department and my husband was told that Napleton will give him $2000 for the vehicle. Here is the real problem..after researching the sale documents, we see the $4300 add to the sales price of the new vehicle...there should have only been $2300 added to sale of new vehicle and not the entire $4300??? I mean if I owe $4300 on my trade and Napleton is giving me $2000 on the trade then $4300-$2000=$2300, right? So my husband called all day on Monday December 28, 2020 for someone to call him back like the salesperson Abdul and the finance person (or the person who you sit down with to sign papers), Kissy but of course no one returned his call to even see what he wanted. However, he drove to Napleton once he got off work and tried to get an explanation of where does it show a $2000 payment for his trade on his paperwork. Why are all the charges that he didn't agree and was told would be removed showing on his paperwork. Also more importantly one of the managers didn't understand all the charges as well. After talking to about 4 people, NOT a single person could explain what happed to the $2000 he was due from his trade. This is what he got from the manager "we paid your trade in off" well NO, my husband paid off the trade in because Napleton added the entire $4300 payoff into the new vehicle. The paperwork should show either a $2000 credit or a $2300 payoff amount. So basically Napleton took the trade in truck and didn't give my husband anything for his trade. Lesson here...read all your documents before you sign anything, if you said you didn't what certain services make sure you don't see those charges on your paperwork, more importantly, you see the credit or the difference of your trade on the paperwork. I shouldn't need a lawyer or mathematician to calculate simple math and to make sure numbers add up and lastly, you are not be mislead and taken advantage of. I will not be referring another person to Napleton. Please can someone tell me where is the $2000? More
by Ronald Holt
Employees Worked With
Andrew Ramus
December 30, 2020
If I could give zero stars I would have. Found a few cars on Cargurus from their dealership. Went to their website to start the buying process and they quoted me $8,000 over what was on their website. Called on Cargurus from their dealership. Went to their website to start the buying process and they quoted me $8,000 over what was on their website. Called them to ask them about it and they wouldn’t even talk to me about the car I was interested in. They only wanted me to come in. I wasn’t driving over an hour away without getting a price on the exact car that I wanted. More
by Anonymous
Employees Worked With
Victoria
December 30, 2020
Loved working with Jonathan! Came in looking at used Jeep Renegades. Left with a used (practically new) Jeep Compass. He was very patient and helpful with me during the process. Very happy with my new car. T Renegades. Left with a used (practically new) Jeep Compass. He was very patient and helpful with me during the process. Very happy with my new car. Thanks again! More
by Lmduffy1627
Employees Worked With
Jonathan
December 24, 2020
Had a great service experience on 12/22 at Napleton's in Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She prov Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She provided excellent customer service from greeting me upon arrival, keeping me updated on status of my car & going over everything that was done. I will personally request her for my next Service appt! More
by JB48859
Employees Worked With
Connie Klett - Service Advisor - 5 Star Rating
December 20, 2020
Napletons arlington heights was an amazing experience. I bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and def made it work to what I wanted. Johnathan was knowledgeable and took his time. More
by stefani2332
Employees Worked With
Johnathan
December 18, 2020
Kam Olechno was very helpful and accessible even after leaving with our new car. The 2020 Jeep Wrangler unlimited Sahara we purchased here was the best price within 50 miles! leaving with our new car. The 2020 Jeep Wrangler unlimited Sahara we purchased here was the best price within 50 miles! More
by dmupwall
Employees Worked With
Kamil Olechno
December 16, 2020
Do not buy from this dealership!! They are out to screw they're customers. Decieving and wrong business practices. The worst buying experience i have ever had!! BUY SOMEWHERE ELSE!! they're customers. Decieving and wrong business practices. The worst buying experience i have ever had!! BUY SOMEWHERE ELSE!! More
by Fireball
Employees Worked With
Brendon
December 14, 2020
Huge shout out to the Napleton Team for helping us buy our truck to make new adventures. A HUGE thanks to Bryce and Pedro for finding me the right vehicle for my needs and the service they provided was on our truck to make new adventures. A HUGE thanks to Bryce and Pedro for finding me the right vehicle for my needs and the service they provided was one I never experienced before at a dealership. So, if your looking for your next car go check them out hands down they will be getting me business again! More
by GQ
Employees Worked With
Pedro Salgado
December 08, 2020
Ultimate maturity in this young man and no pressure at all...We observed great corroboration between Ricky and his “people”.. Keep ahold of this asset...Kathy Landgrebe all...We observed great corroboration between Ricky and his “people”.. Keep ahold of this asset...Kathy Landgrebe More
by Kathypdugan
Employees Worked With
Ricardo Salazar
