Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Salesmen and manager kept me there for hours working in a deal. Finally get an agreement only to wait for another hour to talk to the warranty sales person who was walking around eating and joking with sales deal. Finally get an agreement only to wait for another hour to talk to the warranty sales person who was walking around eating and joking with sales personal as I waited. By this time I was just ready to leave. Finally get to the sales manager to do paperwork and was told about two free oil changes and windshield replacement insurance. Told him I would not be using the oil changes because the dealership was an hour away and did not need the windshield insurance because my auto insurance covered windshields. I look at the paperwork at home the next day to discover that the free oil changes where not free and I was charged over $300 for them and was charged for the windshield replacement coverage. It also took almost a year to get refund check for registration because if living in indiana and was charged $200 in late charges from the state. I emailed the dealership many times about the registration with no answer. Don't trust this dealership at all and I would recommend finding a different dealership all together. More

This dealership's service department is the WORST!!!! I bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could fo bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could forget. Every time I am promised a loaner, and it is never available. My husband just bought a Durango from them and I was complaining that there was a recall on my Jeep and that I have to bring it in for service but was really not looking forward to dealing with the service department. The salesman promised a good experience, he helped set up an appointment and promised me a loaner, yet again. Today when I called to confirm my appointment and the loaner, I was told there was none for me, and that for my 1-2 hour recall, that actually may take longer and more than 3 hours, there was no reason for one. They do not do loaners unless it is a high dollar service. They were incredibly rude to us on the phone, and couldn't care less about the customers. I won't go into the other horrendous service we have had, and we will be taking our service elsewhere from now on. More

CJ ON 32'S HELLCAT DURANGO IS ABSOLUTELY BEAUTIFUL. I HAVE TO MENTION ANDREW JESSE AND THE SENIOR FIANCE MANAGER AT ARLINGTON HEIGHTS. THEY ARE SUPER SUPERB IN ALL ASPECTS OF CUSTOMER SERVICE. HAVE TO MENTION ANDREW JESSE AND THE SENIOR FIANCE MANAGER AT ARLINGTON HEIGHTS. THEY ARE SUPER SUPERB IN ALL ASPECTS OF CUSTOMER SERVICE. More

Had to bring my 2013 Charger RT in for a recall and a new key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours w key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours with an update on what was going on. Turned out it was the module which had to be ordered. Car was done and ready the next day, exactly as promised. Great communication, great customer service. Top notch Service Department! Thanks again for taking care of me. More

THANK YOUJESSE and ANDREW. CJ on 32's BUYING and THANK YOU JESSE and ANDREW. CJ on 32's BUYING and SHOPPING EXPERIENCE IS ALWAYS SPECIAL. THE ASSISTANCE HE RECEIVES FROM YOU GUYS 👍 YES😀 TO NOW A THANK YOU JESSE and ANDREW. CJ on 32's BUYING and SHOPPING EXPERIENCE IS ALWAYS SPECIAL. THE ASSISTANCE HE RECEIVES FROM YOU GUYS 👍 YES😀 TO NOW AND IN THE FUTURE EVERYONE MAKING THEIR. CAR PURCHASE WITH THE TWO OF YOU. THANK YOU More

I will send a huge shout out to everyone at this place, especially Ben Starr. Amazing job and friendly effort! 10 out of 10 service. especially Ben Starr. Amazing job and friendly effort! 10 out of 10 service. More

I would like to give a BIG shout out to Andrew&Jesse for the LOVE you show yo the 32GANG...Ima be given you a call on that Audi s5....THANKS.... the LOVE you show yo the 32GANG...Ima be given you a call on that Audi s5....THANKS.... More

I was ready to purchase a brand new car. This dealership would not give me any information about pricing unless I came into the store during a pandemic. After I told them I would not drive 2 1/2 hours away would not give me any information about pricing unless I came into the store during a pandemic. After I told them I would not drive 2 1/2 hours away unless I knew for a fact what the price was. They were still calling me inviting me into the store days later. They lost out on a sale of a brand new car. Who holds an "in store event only" during a pandemic?! More

Ben was great and worked hard to get the deal done Thanks for making thing happen for me Good place to get a car from Thanks for making thing happen for me Good place to get a car from More