Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I wish I could give 1 star to this dealership. Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Ap Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Appalled with the way they treat customers!!! More

I feel grateful, James Marolis from Napleton Dealers I getting excellent service on my new car.. this is the place for buy a new and used car getting excellent service on my new car.. this is the place for buy a new and used car More

Good morning. I can't say enough about how happy I am to have purchased . Faisel convinced me to try and make the purchase happen, since I wasn't planning on drivi I can't say enough about how happy I am to have purchased . Faisel convinced me to try and make the purchase happen, since I wasn't planning on driving home the Jeep that same night. I really appreciate his honesty, and quite honestly I felt real comfortable making the deal with him then and there because he wasn't afraid to be honest when answering my questions related to the car's history. Faisel is polite, professional More

Great dealer they have the best cars in there showroom great staff I got my oil change there fast service great staff I got my oil change there fast service More

Got what I was looking for, typical dealer process. Staff are friendly. Thank you Doug, John and Dave Staff are friendly. Thank you Doug, John and Dave More

Unfortunately my experience at this dealership was unpleasant. I scheduled an appointment with Stacey on 3/15 and confirmed the price of the vehicle. To my dismay when I arrived I was told the vehicl unpleasant. I scheduled an appointment with Stacey on 3/15 and confirmed the price of the vehicle. To my dismay when I arrived I was told the vehicle was $4,677 higher than the price quoted to me and higher than what was listed on the dealers website and autotrader. When I inquired about the price discrepancy, The sales manager informed me the price increase was due to market conditions. But that they would in fact honor the price I was quoted. This bait and switch tactic was unnecessary and they lost out on a slam dunk deal. The following day I received a follow up call from Julianna Llanos at Napleton Arlington Heights CDJR and I explained what happened and received a boiler plate response with no action. “ sorry we were unable to agree on a price”. I am unsure why this dealership decided to increase the price upon meeting me in person. Perhaps I don’t align with the dealerships preferred demographic of customer? Who knows. Buyer beware! btw my sales associate Latrell was great, however management did not position him well to close the deal with the bait and switch approach. More

Great experience throughout the whole entire purchase! The sales team was amazing they help you find the wright car that fits your need and budget no surprises what you see online is what you get not like The sales team was amazing they help you find the wright car that fits your need and budget no surprises what you see online is what you get not like other dealers and the service department has been delightful to work with . They have brand new cars for service loaners, I cant wait to see the new Grand Cherokee that's coming out looks hot !!! More

Very clean and friendly, Latrell was my salesperson and he was great communicating with me. he was great communicating with me. More

I Came in to trade and buy a car and everything went smoothly and was out in no time. smoothly and was out in no time. More

My daughter and I had a nice experience at Napleton's dealership. James Margolis was very helpful and friendly, he gave her a good deal. My daughter is happy with her new jeep. Thank you all who help. dealership. James Margolis was very helpful and friendly, he gave her a good deal. My daughter is happy with her new jeep. Thank you all who help. More