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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
October 01, 2022
I have bought dozens of cars over my lifetime. Most of these purchases were done with honest decent dealers that I was glad to give my money to. However, I have never had a worse experience than m Most of these purchases were done with honest decent dealers that I was glad to give my money to. However, I have never had a worse experience than my brief interaction with Erik Bowman at Napleton's. After I submitted an online inquiry on a vehicle, I was flooded with phone calls and texts asking me to come in and check out the car I inquired on. Consequently, I had a confirmed appointment by two different people and the last person that reached out and confirmed with me was Sharnae Leachman. Up until that point, my experience had been great. Little did I know how much of a disappointment and waste of time this will become when confronted by Erik Bowman. From the start, I stated that I have a confirmed my appointment with Sharnae Leachman and that I am here to test drive a car. Normal course of business would dictate that Erik could find that appointment in the system. Well he couldn't, and of course he didn't refrain from bashing his Internet Department from falling short in making that available to him!?! The place seemed slow, no customers in sight, which was strange because this dealership has a very large car selection and in a seller's market you would think people will be running to buy a car from Eric. Of course, it wasn't long before I was eager to leave also. Erik sat me down and immediately started talking pricing and what I was looking to pay. I repeatedly told him I am here for a TestDrive first and wasn't concern with payments, (I can finance or pay off the car if I liked it). After a while, the best he could do is cold starting a used Charger WB in the lobby, even when I had a confirmed appointment with Sharney for a New Charge Scat Pack that they were going to have ready for me. Consequently, without a test drive, he spat out a jacked-up price on a used car that I DID NOT EVEN COME TO SEE. Erik's condescending behavior and blatant disregard for my actual inquiry led me to the only possible conclusion from my visit. Eric is the epiphany and best definition of a "Used Car Salesman" I have ever experienced. More
by Van
Employees Worked With
Erik Bowman
September 30, 2022
Was having done issues with my registration and Cherie went above and beyond. She was so kind and did whatever it took to resolve. Highly recommend this dealership they really care about their customers went above and beyond. She was so kind and did whatever it took to resolve. Highly recommend this dealership they really care about their customers More
by Carignane10
Employees Worked With
Cherie
September 30, 2022
Very pleasant car buying experience. I ordered a vehicle from the factory and Vic kept me updated every step of the way. When the car arrived, I was unable to pick it up for almost two w I ordered a vehicle from the factory and Vic kept me updated every step of the way. When the car arrived, I was unable to pick it up for almost two weeks due to my schedule. No problem. When I did collect the car, I was able to meet Vic which was nice and I was also helped by Jun. It isn't the fastest process in the world, but there are far worse ways a person could spend a couple hours. Jun was very helpful and nice to spend time with. He even transferred my license plate frames instead of installing dealership-branded frames. Great attention to detail. I am loving the car! More
by Manda
Employees Worked With
Joseph
