Napleton's Arlington Heights Chrysler Dodge Jeep Ram

They won’t you give you a real price ‘unless you’re in the showroom’… They also won’t confirm what discount & eligibility is for the price on the listing sites (cars.com etc) - that should tell you every the showroom’… They also won’t confirm what discount & eligibility is for the price on the listing sites (cars.com etc) - that should tell you everything you need to know. They want you to waste your time driving down to where they have an advantage & use the fact you’ve wasted all your time to manipulate you into higher profit/greed for them. Shameful business practices. It’s 2024 - no one needs to ‘come in person’ to understand what a price is More

Called last week about used car, they told me it is available and gave me appointment. Went there, they said we cannot sell this car because it has recall on it. Asked why you didn’t tell me, NO one kn available and gave me appointment. Went there, they said we cannot sell this car because it has recall on it. Asked why you didn’t tell me, NO one knows. They called me today, car available, gave me appointment. When arrived there, salesman gave me the car key, told me the car is out there, and asked me if i am familiar with area! didn’t bother to show me the car, didn’t bother to wash the car, it was dirty. Took test drive by myself. When I came back, the guy had another customer, told me to wait 5 minutes, after 5 minutes, kept me there for almost an hour, I yelled at him to give me my car key back and let me leave. Bad management, no respect. More

Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this dealer again, they lost a customer for sure. More

I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

Probably one of the best dealer shops I have shopped with in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business he in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business here. Highly recommended. More

Very disappointed. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. Wanted us to pay full price even though advertising discounts. False Advertisement!!! More

Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered with a full wrapped warranty on our RAM (and maintenance and tire and wheel protection, too) Can’t say enough great things about the team here. Ask for Joey and Kissy when you stop in. More

Very reliable always helping me out when I come here always been very nice to me Rick Multeri always been very nice to me Rick Multeri More

This is my 3rd Jeep from Arlington Heights CDJR. Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else More

Allan Weissman in Service was kind and professional and thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me to return for my future service needs although not the closest dealer in my area. Overall satisfying experience and will return as needed. More